Staff Software Engineer, Community Support Platform

Airbnb's Community Support Platform (CSP) team is seeking a Staff Software Engineer to lead backend initiatives for their global support system. The role focuses on building world-class tools for Community Support ambassadors, ensuring excellent guest and host experiences. You'll work on the Resolution Platform team, which enables self-resolution of issues and manages financial transactions between platform users.

The position involves developing products for AirCover and Host-Guest resolutions, including ambassador tooling, claims flows, and intelligent automation. You'll be responsible for implementing machine learning approaches to understand complex data landscapes and drive structured insights. The role requires collaboration with engineering, data science, product, and operations teams.

As a Staff Engineer, you'll lead technical strategy development, particularly in the Core Service Experience team, working on the software platform that empowers global support agents. The position also involves work with the Integrated Knowledge Management team, building extensible platforms for content management and AI applications.

The impact of this role is significant, directly affecting the quality of service provided to millions of Airbnb users worldwide. You'll be part of a team that handles critical customer support infrastructure, working on innovative solutions that combine traditional support systems with modern AI and automation technologies.

This remote position offers competitive compensation ($204,000 - $260,000), and the opportunity to work on high-visibility projects with company-wide impact. The ideal candidate will bring strong backend development experience, system architecture knowledge, and the ability to mentor other engineers while driving technical excellence across the organization.