Staff Software Engineer, Community Support Platform

Airbnb is seeking a Staff Software Engineer to join their Community Support Platform (CSP) team, a crucial component of their global operations. This role offers an exciting opportunity to work on world-class tools that support Airbnb's vast network of community support ambassadors, ensuring exceptional service delivery to millions of hosts and guests worldwide.

The position focuses on the Community Support Platform, which is responsible for building and maintaining the entire tech stack that enables support operations. You'll be working on innovative projects like the Resolution Center experiences, agent tools, and AI system integrations. The role spans across three key areas: the Resolution Platform team, Core Service Experience team, and Integrated Knowledge Management team.

As a Staff Engineer, you'll be instrumental in developing products for AirCover and Host-Guest resolutions, working with machine learning approaches to understand complex data landscapes, and driving structured insights. The role requires expertise in backend development, system architecture, and the ability to work effectively with cross-functional teams.

The position offers competitive compensation ranging from $204,000 to $260,000 USD, along with the flexibility of remote work within the United States. You'll be joining a company that values inclusion and diversity, with a strong commitment to creating an inclusive work environment.

This is an excellent opportunity for experienced engineers who want to make a significant impact on a platform that serves millions of users globally. You'll be working with cutting-edge technologies, solving complex problems, and helping shape the future of customer support technology at one of the world's leading travel and hospitality platforms.