Staff Software Engineer, Community Support Platform

Airbnb is a global hospitality platform connecting hosts with guests, founded in 2007 and has grown to over 4 million hosts with more than 1 billion guest arrivals worldwide.
$204,000 - $259,000
Backend
Staff Software Engineer
Remote
1,000 - 5,000 Employees
9+ years of experience
AI · Enterprise SaaS

Description For Staff Software Engineer, Community Support Platform

Join Airbnb's Community Support Platform (CSP) team as a Staff Software Engineer, where you'll build world-class tools for our global support ambassadors. The role focuses on developing products behind AirCover and Host-Guest resolutions across multiple verticals. You'll work on ambassador tooling, AirCover user-facing claims flows, and intelligent automation systems.

The team owns the entire tech stack responsible for supporting Airbnb's huge global operational staff. Recent projects include Resolution Center experiences, agent tools for problem-solving, backend development platforms for resolution experiences, and AI system integrations.

As a Staff Engineer, you'll lead development of machine learning approaches to understand complex data landscapes, drive structured insights, and improve customer issue resolution. You'll collaborate with cross-functional teams, mentor other engineers, and influence quality initiatives.

The role offers high visibility and company-wide impact opportunities. You'll work in a collaborative environment, making data-driven decisions and creating intuitive user experiences. The position is remote-eligible within the US, with occasional office visits or offsites as needed.

Airbnb offers a competitive compensation package including a base salary range of $204,000 - $259,000 USD, plus potential bonus and equity. Join a company that's transformed hospitality since 2007, connecting millions of hosts with guests globally while fostering authentic community connections.

Last updated 7 hours ago

Responsibilities For Staff Software Engineer, Community Support Platform

  • Work with cross-functional partners on Product and Design to triage, scope, and evaluate feasibility of proposed features
  • Identify new opportunities for impact on conversion, contact reduction, or quality
  • Mentor engineers across the Community Support Platform Engineering team
  • Influence cross-org Quality initiatives to reduce defect introduction rate
  • Develop machine learning approaches to understand complex data landscape
  • Collaborate across engineering, data science, product, and operations teams

Requirements For Staff Software Engineer, Community Support Platform

Java
Kotlin
Python
React
  • 9+ years of fullstack software development experience
  • Strong proficiency in at least one major backend programming language (Java, Kotlin, Scala, Python)
  • Experience with modern frontend frameworks (React, Angular, Vue.js)
  • Experience with architectural patterns of large-scale web applications
  • Bachelor's degree in Computer Science or related field, or equivalent practical experience
  • Experience in developing low-code UI generators

Benefits For Staff Software Engineer, Community Support Platform

Equity
  • Employee Travel Credits
  • Bonus

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