Staff Technical Program Manager, Community Support Platform

Airbnb connects hosts offering unique stays with guests, enabling authentic community connections worldwide since 2007.
$192,000 - $247,500
Backend
Staff Software Engineer
Remote
5,000+ Employees
10+ years of experience
Enterprise SaaS · Travel

Description For Staff Technical Program Manager, Community Support Platform

Airbnb is seeking a Technical Program Manager for their Community Support Platform team to drive critical initiatives that enhance decision-making across the organization. This role combines technical expertise with program management excellence, requiring 10+ years of software industry experience. The ideal candidate will manage complex cross-functional projects, improve team productivity, and implement strategic solutions.

The position offers an opportunity to work with cutting-edge technology while solving meaningful challenges in the travel and hospitality space. You'll collaborate with engineering leaders to shape processes and strategy, ensuring successful delivery of key platform initiatives. The role demands someone who can navigate ambiguity, influence stakeholders, and drive technical programs to completion.

As a Staff TPM, you'll be responsible for portfolio management, technical planning, and cross-team coordination. The role offers competitive compensation ($192,000-$247,500), equity, and the flexibility of remote work. You'll join a mission-driven company that's transformed how people travel and connect globally, with over 4 million hosts and 1 billion guest arrivals worldwide.

This is an ideal opportunity for a seasoned technical leader who enjoys solving complex problems, improving organizational capabilities, and driving impactful change. You'll work with diverse teams, influence product strategy, and help scale Airbnb's support infrastructure while maintaining their mission of creating a world where people can "Belong Anywhere".

Last updated a day ago

Responsibilities For Staff Technical Program Manager, Community Support Platform

  • Develop portfolio view of CSP programs' scope and objectives
  • Lead planning, execution, and delivery of large cross-functional initiatives
  • Manage technical dependencies and align stakeholders
  • Provide visibility into key performance indicators
  • Partner with developer teams on internal documentation
  • Implement best practices and align priorities across CSP
  • Drive process improvements focusing on simplification and productivity
  • Manage effective communications to leadership and across teams

Requirements For Staff Technical Program Manager, Community Support Platform

Python
Java
  • 10+ years of experience in software development with 7+ years as technical program manager
  • B.S. in Computer Science or related technical discipline, or equivalent experience
  • Experience with Asana, Jira, or equivalent task management tools
  • Strong analytical and problem-solving abilities
  • Excellent written and oral business communication skills
  • Experience working in cross-functional environments
  • Detail-oriented with ability to understand bigger picture
  • Self-motivated with ability to work through ambiguity

Benefits For Staff Technical Program Manager, Community Support Platform

Equity
  • Employee Travel Credits
  • Bonus
  • Equity

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