Technical Support Engineer - API
Description For Technical Support Engineer - API
Airbnb, founded in 2007, has grown to connect over 4 million Hosts with more than 1 billion guest arrivals globally. The API Integrations team at Airbnb is seeking a Technical Support Engineer - API to join their community. This role involves working closely with software engineers, product teams, and commercial teams to provide technical advice to a diverse group of software partners.
As an API Support Engineer, you'll be the primary technical contact for software partners worldwide. Your responsibilities will include:
- Triaging, prioritizing, and troubleshooting issues reported by software partners
- Using various tools and logs to make informed decisions
- Providing emergency support during on-call rotations
- Liaising between partners and Airbnb's internal teams
- Testing and documenting new API features
- Advocating for software partners in product decisions
- Fostering strong connections with partners
- Creating and updating user-facing documentation
The ideal candidate will have:
- 3+ years of experience in a customer-facing technical support role
- Experience with REST APIs and related tools
- Understanding of coding concepts and familiarity with programming languages
- Ability to write complex SQL queries
- Strong technical troubleshooting and problem-solving skills
- Excellent communication skills
This position is Ireland - Remote Eligible, with occasional work at Airbnb offices or offsites as agreed with your manager. Airbnb is committed to inclusion and belonging, welcoming applications from a diverse talent pool and providing accommodations for candidates with disabilities.
Join Airbnb to make a significant impact in connecting hosts and guests with homes, products, and services that enhance their Airbnb experience.
Responsibilities For Technical Support Engineer - API
- Triage, prioritise, troubleshoot and/or escalate major issues reported by software partners
- Use a wide variety of tools and logs to make informed decisions
- Provide emergency support during regular on-call rotations
- Liaise between software partners and Airbnb's internal teams
- Test, document, and help share updates about new API features
- Advocate for software partners by influencing product team and roadmap decisions
- Foster strong connections with software partners
- Create and update user-facing documentation
Requirements For Technical Support Engineer - API
- 3+ years of experience in a similar customer-facing technical support role
- Experience working with REST APIs and related tools like PAW, Postman, Kibana, Grafana, Datadog, YAML, etc.
- Understanding of coding concepts and familiarity with programming languages, such as Java and JavaScript
- Understanding and writing complex SQL queries
- Strong technical troubleshooting and problem-solving skills
- Excellent communication skills, both written and verbal
- Enjoy puzzle-solving, tinkering, testing and experimenting with APIs
