Technical Support Engineer

Airwallex is a rapidly growing global fintech company valued at US$5.6 billion, with over 1,500 employees across 20+ offices worldwide. We're seeking a Technical Support Engineer to join our Merchant Services team in Shanghai. This role is crucial in bridging the gap between our technical products and our customers.

As a Technical Support Engineer, you'll work directly with developers, merchants, and internal teams to provide technical support and consulting for our global financial platform. You'll be responsible for troubleshooting integration issues, conducting test scenarios, and developing technical documentation. The ideal candidate will have a strong technical background with 2-5 years of experience in programming or technical support, along with excellent communication skills in both English and Chinese.

The role offers an exciting opportunity to work with cutting-edge financial technology, including payment APIs, cloud infrastructure, and various programming languages. You'll be part of a team that serves over 100,000 businesses worldwide, including prominent companies like Brex, Rippling, Navan, Qantas, and SHEIN.

We offer a collaborative work environment with competitive compensation, flexible working arrangements, and regular team activities. This is an excellent opportunity for someone who wants to make a significant impact in the fintech industry while working with a diverse, global team that's revolutionizing how businesses operate internationally.