Technical Support Engineer

Airwallex, a leading global fintech company valued at US$5.6 billion, is seeking a Technical Support Engineer to join their team in Shanghai. As a unified payments and financial platform, Airwallex serves over 100,000 businesses worldwide, including prominent names like Brex, Rippling, and SHEIN.

The role involves working at the intersection of technical support and customer service, requiring both strong technical capabilities and excellent communication skills. You'll be responsible for supporting developers and merchants with integration issues, conducting technical troubleshooting, and developing documentation for customers.

The ideal candidate will bring 2-5 years of relevant experience, with a strong foundation in programming languages like Python, Java, or PHP, and familiarity with web technologies and API integrations. Knowledge of payment systems and fintech is a plus. You'll need to be bilingual in English and Chinese, with excellent communication skills to bridge technical and business contexts.

Working at Airwallex offers the opportunity to be part of a rapidly growing global fintech company with over 1,500 employees across 20+ offices. The company provides a collaborative work environment with competitive compensation, regular team events, and flexible working arrangements. Backed by world-class investors like Sequoia and Mastercard, Airwallex is at the forefront of building the future of global financial infrastructure.