Technical Support Engineer (Senior)

Airwallex, valued at US$5.6 billion, is seeking a Senior Technical Support Engineer to join their global team of 1,500+ professionals. This role is crucial in enabling customers to seamlessly access and utilize Airwallex's comprehensive suite of payment and financial solutions. The position involves handling complex technical issues and ensuring 24/7 system reliability.

As a Technical Support Engineer, you'll be at the forefront of troubleshooting and resolving technical challenges that impact customer experience. You'll work closely with developers and internal teams to provide post-integration support, implement best practices, and improve system reliability. The role requires strong technical expertise in REST APIs, SQL, and preferably Python or Go, combined with excellent problem-solving abilities.

The ideal candidate brings 5-10 years of customer-facing technical support experience, with a strong background in payment systems or fintech. You'll be part of a dynamic environment where you'll not only resolve technical issues but also contribute to developing tools and processes that enhance overall system reliability.

Working at Airwallex offers the opportunity to be part of a rapidly growing global fintech company, backed by world-leading investors including Sequoia and Mastercard. The company's mission to build the future of global payments and financial platforms makes this an exciting opportunity for someone passionate about fintech and customer success.

The role can be based in either Singapore or Hong Kong, offering the chance to work in major Asian financial hubs while contributing to a platform that serves over 100,000 businesses worldwide, including prominent companies like Brex, Rippling, and SHEIN.