Technical Support Engineer (Senior)

Airwallex, valued at US$5.6 billion, is seeking a Senior Technical Support Engineer to join their global team. As a unified payments and financial platform serving over 100,000 businesses worldwide, we're looking for experienced professionals to ensure our services run smoothly 24/7.

The role involves handling complex technical issues and ensuring customers can seamlessly use Airwallex's full suite of products. You'll work directly with developers, coordinate system incident resolutions, and drive improvements in our service reliability. This position offers the opportunity to work with cutting-edge financial technology and contribute to a rapidly growing global platform.

The ideal candidate will bring 5-10 years of technical support experience, strong problem-solving abilities, and excellent communication skills. You'll be part of a team that supports major clients like Brex, Rippling, Navan, Qantas, and SHEIN, working with technologies including Python, Go, and various monitoring tools.

This role offers the chance to work with a diverse, innovative team of over 1,500 professionals across 20+ global offices. Backed by world-leading investors including Sequoia and Mastercard, Airwallex provides an environment where you can do the most ambitious work of your career while contributing to the future of global payments and financial services.