Support Engineer (English)

Leading manufacturer of wireless security systems with smart home capabilities, protecting over 1.8M users in 170 countries.
Kyiv, Ukraine, 02000
Backend
In-Person
Cybersecurity · Consumer

Description For Support Engineer (English)

Ajax Systems, a Ukrainian success story and leading manufacturer of wireless security systems, is seeking a Support Engineer with strong English skills. The company produces over 135 devices for premises protection against burglary, fires, and floods, with smart home capabilities. As a full-cycle company, Ajax transforms ideas into innovative products through development and mass production.

The role involves providing 24/7 customer support to users worldwide through various communication channels. You'll be part of a multilingual support team, helping resolve technical issues and ensuring customer satisfaction. The position requires technical knowledge in physics and electrical engineering, along with strong communication skills.

Working at Ajax Systems offers a comprehensive benefits package including medical insurance, professional development opportunities, and hands-on experience with their security systems. The company's products have earned Europe's highest security awards, and they currently protect over 1.8 million users across 170 countries.

This is an excellent opportunity for technically-minded individuals who enjoy problem-solving and customer interaction. You'll be joining a forward-thinking company that values innovation and customer satisfaction while offering a vibrant work environment in Kyiv.

Last updated a month ago

Responsibilities For Support Engineer (English)

  • Respond to customer inquiries via phone, email, and live chat
  • Investigate and troubleshoot client issues related to products and services
  • Escalate complex problems to appropriate teams
  • Document and track customer interactions using CRM system
  • Educate customers on product features and benefits

Requirements For Support Engineer (English)

  • Knowledge of basics of physics and electrical engineering
  • Intermediate or higher level of English proficiency
  • Experience in customer communication
  • Familiarity with CRM systems (Jira, Confluence, etc.) is a plus
  • Degree in tech/engineering is a plus

Benefits For Support Engineer (English)

Medical Insurance
Education Budget
  • Official employment with Diya City including ordering for mobilization
  • Paid sick leaves
  • 18 working days of vacation annually
  • Medical insurance
  • Free sport gym usage (Kyiv)
  • Free English courses
  • Reimbursement of professional training
  • Ajax security system kit

Interested in this job?