Technical Support Engineer (L2)

Ajax Systems is a leading European technology company specializing in security systems with smart home capabilities. With over 4,100 employees and a presence in 187 countries, serving 3.5 million users, they are at the forefront of security innovation. The L2 Technical Support Engineer role offers a unique opportunity to work with a comprehensive ecosystem of 180 devices and applications.

The position requires a skilled professional with experience in technical support and a strong foundation in database management, API operations, and system monitoring. You'll be responsible for handling complex technical issues, performing root cause analysis, and maintaining system reliability. The role involves close collaboration with L1 Support, developers, and other technical teams to ensure optimal system performance.

Key responsibilities include incident management, system monitoring, documentation maintenance, and providing technical expertise for issue resolution. The ideal candidate should possess strong analytical skills, technical knowledge, and excellent communication abilities to handle partner and client interactions effectively.

Ajax Systems offers a dynamic work environment with opportunities for professional growth, competitive compensation, and additional benefits including medical insurance and English language training. The company's "zero bullshit culture" promotes direct communication and innovation, making it an ideal place for those who want to contribute to a leading security technology provider.

Join Ajax Systems to be part of a Ukrainian success story and help make "Made in Ukraine" synonymous with reliability in the global security systems market.