Sales Engineer - LATAM
Description For Sales Engineer - LATAM
Alarm.com, a rapidly growing, entrepreneurial technology company, is seeking a Sales Engineer to join their talented international team working from Bogota. The role focuses on two main areas:
- Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed.
- Managing a subset of Alarm.com's key international partners to ensure they efficiently utilize the full suite of Alarm.com services and tools.
The ideal candidate should have a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with partners.
Key Responsibilities:
- Provide ongoing product support and training to partners via webinars and on-site visits
- Gather feedback from the field to improve products and processes
- Represent Alarm.com at trade shows and events
- Demonstrate in-depth knowledge of Alarm.com products and features
- Create training materials (presentations, technical guides, videos)
- Conduct local and remote tests for new features
- Drive adoption of key tools impacting partners' business operations
Requirements:
- BA or BS, preferably in Engineering, Math, or Sciences
- Strong English communication skills (written and verbal)
- Self-starter with ability to work independently
- Proficiency in consumer, cloud, and IoT technology
- Excellent customer service and problem-solving skills
- Ability to meet deadlines in high-volume periods
- Flexible and positive attitude
- Availability to travel up to 50% within the LATAM region
Experience with intrusion detection systems, access control, home automation, or video over IP is a plus.
Alarm.com offers a dynamic work environment with opportunities to collaborate with outstanding people, make an immediate impact, gain well-rounded experience, and work with the latest technologies. The company is a leader in cloud-based platforms for smart security and the Internet of Things, serving over 7.6 million home and business owners.
Responsibilities For Sales Engineer - LATAM
- Provide valuable ongoing product support and training to partners via webinars and on-site
- Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes
- Represent Alarm.com at various trade shows and events
- Demonstrate in-depth and current understanding of all existing and new Alarm.com product release features to respond to partner inquiries properly
- Creating training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners
- Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers
- Drive the adoption of key tools that have an impact on the business operation of partners
Requirements For Sales Engineer - LATAM
- BA or BS, Engineering, Math, or sciences preferred
- The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner
- A self-starter who can operate independently
- Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology
- Strong people skills; natural customer service orientation and disposition
- Excellent problem-solving skills
- The ability and commitment to meet deadlines, even during high-volume periods
- Flexible and positive attitude that fosters team spirit
- Availability to travel up to 50% within the LATAM region
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