Dept Manager Home Shopping - Ardmore, OK
Description For Dept Manager Home Shopping - Ardmore, OK
Join Albertsons Companies as a Department Manager for Home Shopping in Ardmore, OK. In this role, you'll lead the e-commerce operations, managing a team of shoppers to ensure efficient and accurate order fulfillment. You'll be responsible for maintaining high performance metrics including 90 picks per hour and 97% in-stock fulfillment rates. The position involves close collaboration with store leadership, department heads, and vendors to optimize product availability and minimize out-of-stocks. You'll oversee staff scheduling, training, and development while ensuring exceptional customer service through order accuracy and timely delivery. This role combines operational management, team leadership, and customer service, making it ideal for someone with retail management experience who wants to be at the forefront of digital retail operations. The position offers the opportunity to drive e-commerce growth while maintaining Albertsons' high standards of service and efficiency.
Responsibilities For Dept Manager Home Shopping - Ardmore, OK
- Manage day-to-day E-Commerce operations and picker performance
- Ensure quality produce and in-code product selection
- Ensure customer orders are accurately picked and staged for delivery on time
- Achieve minimum 90 picks per hour and manage staff to achieve results
- Partner with store personnel to ensure product availability
- Manage re-shop process to minimize out of stocks
- Achieve 97% in stock shopping fulfillment
- Interview, hire, train, coach and manage direct reports
- Schedule shoppers for efficiency
- Manage customer contact and process refunds
- Manage E-Commerce assets and equipment
- Use computer applications to manage orders and reporting
Requirements For Dept Manager Home Shopping - Ardmore, OK
- Experience in retail management
- E-commerce operations knowledge
- Staff management experience
- Customer service skills
- Computer proficiency
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