Application Support Engineer

Leading multi-national lottery operator building digital gaming solutions for lotteries worldwide
$65,000 - $95,000
DevOps
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
3+ years of experience
Gaming

Description For Application Support Engineer

Allwyn Lottery Solutions, a subsidiary of Allwyn Entertainment Group, is seeking an Application Support Engineer to join their technical operations team. This role is crucial in supporting their iLottery platforms and requires a blend of technical expertise and customer service skills. The position involves working with a diverse team of software developers, QA engineers, and DevOps professionals to ensure smooth platform operations.

The ideal candidate will be responsible for monitoring, deploying, and supporting the software infrastructure that powers their lottery platforms. They will participate in customer interactions, investigate platform issues, and be part of an on-call rotation for critical support. The role requires strong technical skills in Linux, databases, and modern DevOps tools, combined with excellent communication abilities.

Allwyn offers a comprehensive benefits package including health insurance, well-being allowance, and flexible working arrangements. The company provides a modern work environment with top-notch equipment and emphasizes professional development through unlimited training options. This is an excellent opportunity for a mid-level engineer looking to grow in a global gaming technology company that focuses on innovation and efficiency.

The position offers the flexibility of hybrid work arrangements and the chance to work with cutting-edge technology in the gaming industry. Allwyn's commitment to diversity and inclusion, combined with their mission to make gaming better for all, creates an engaging and supportive work environment for professional growth.

Last updated 10 days ago

Responsibilities For Application Support Engineer

  • Work with Release Manager and teams to support iLottery platforms
  • Participate in regular customer calls
  • Operate platform for multiple customers in pre- and post-live settings
  • Provide investigation into platform issues and defects
  • Participate in on-call rotation for out-of-hours support
  • Improve monitoring and alerting solutions
  • Work with globally distributed development teams
  • Keep stakeholders updated about high priority issues
  • Develop and optimize internal tools and processes
  • Provide excellent customer service

Requirements For Application Support Engineer

Linux
Kubernetes
Python
  • University degree in Computer Science, Information Technology, or relevant field
  • Excellent oral and written communication skills
  • Excellent command of English language
  • Experience with software development and infrastructure
  • Experience in analyzing application logs, database information and metrics
  • Experience with customer interactions
  • Knowledge of Linux and command line tools
  • Experience with relational databases and SQL
  • Understanding of network protocols, HTTP/HTTPS and SSH
  • Scripting skills in Bash, Python, Perl, or Go
  • Experience with Docker and containers
  • Knowledge of REST APIs
  • Familiarity with JSON and XML formats

Benefits For Application Support Engineer

Medical Insurance
Mental Health Assistance
  • Attractive salary and bonus plan
  • Health and life insurance for employee and family
  • Well-being allowance
  • Monthly lunch allowance
  • Unlimited training options and tools
  • Extensive leave plan
  • Employee Assistance Program
  • Flexible working arrangements
  • Modern workspace environment
  • Apple equipment provided
  • Developmental 360° feedback framework

Interested in this job?

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