AWS Cloud Support Engineer

AWS is seeking Cloud Support Engineers to join their Support Engineering team in Dublin, Ireland. This role is specifically designed for new graduates joining in 2026, offering an opportunity to work with AWS cloud services and support customers in their technical journey. The position combines technical expertise with customer service, where engineers help solve various customer use cases and contribute to AWS service improvements.

The role involves working in a 24/7 support environment (without night shifts) providing Japanese language support to customers. Engineers handle technical inquiries through multiple channels including web forms, phone, and chat. The position offers significant learning opportunities through hands-on experience with AWS services and collaboration with global teams.

The Support Engineering team is organized into 10 different technical profiles, including Analytics, BigData, Database, Deployment, Development and Mobile Services, Linux, Networking, Storage and Content Delivery, Security, and Windows. Engineers can specialize in these areas based on their interests and customer needs.

This position offers a unique opportunity to work at the forefront of cloud technology while maintaining work-life harmony. The role provides flexibility in work arrangements, including hybrid or fully remote options. Successful candidates will receive comprehensive training and have access to AWS environments for self-learning and verification purposes.

The ideal candidate should have a passion for technology and learning, as keeping up with evolving AWS services is crucial. While technical skills are important, the role equally values communication abilities and customer service orientation. The position requires both Japanese and English language skills, with English mainly needed for written communication with international teams.