AWS Operations Manager (French Proficiency)

Amazon Web Services (AWS) Premium Support team is seeking an experienced Operations Manager to lead a team of 15-20 Support Engineers in Toronto. This role focuses on providing world-class French language support across all AWS offerings. The position combines technical leadership with customer service excellence, requiring someone who can manage complex technical issues while developing team capabilities.

The role involves working with cutting-edge cloud technologies and leading engineers who resolve various technical challenges, from basic EC2 Linux guidance to complex Big Data configurations. As an Operations Manager, you'll be responsible for both team leadership and technical oversight, ensuring customer satisfaction while driving operational excellence.

The position offers a unique opportunity to work with leading technologists worldwide while maintaining a healthy work-life balance through a flexible hybrid work model. There's no after-hours on-call requirement, as the team operates on a follow-the-sun model with global support sites.

Key aspects of the role include managing technical escalations, driving process improvements, mentoring team members, and being the voice of the customer within AWS. The ideal candidate will combine strong technical expertise with excellent leadership skills and fluency in both French and English.

AWS values diversity and encourages applications from candidates with various backgrounds and experiences. The company provides comprehensive benefits, including flexible work arrangements, mentorship opportunities, and a strong focus on career development. The role offers the chance to impact one of the world's leading cloud platforms while working in an inclusive, innovation-driven environment.