AWS Technical Consultant/TAM - (MEC Team), ES -ANZ

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Key responsibilities include:

• Act as a single point of contact to Enterprise Accounts
• Understand customers' outcomes and business goals
• Make AWS service improvement recommendations
• Evaluate, analyze and present periodic reviews of operational performance
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning
• Champion and advocate for customer requirements within AWS
• Participate in customer requested meetings
• Leverage key customer resolution tools across all service groups
• Share knowledge and innovate with leading technologists
• Work directly with Amazon Web Service engineers to resolve customer issues
• Plan and execute successful business-critical events for customers on AWS

AWS values diverse experiences and encourages candidates to apply even if they don't meet all preferred qualifications. The company offers inclusive team culture, mentorship, career growth opportunities, and work-life balance.

As a trusted advisor, you'll have a direct impact in helping partners and customers gain the most value from cloud technology. You'll craft and execute strategies to drive customers' adoption and use of AWS services, influencing some of the most iconic Technology Partners across ANZ.