Beta Network Support Engineer, eero

Amazon's eero team is seeking a Network Support Engineer (NSE) to join their Beta program support team. This role represents a unique opportunity to work at the intersection of hardware, software, and customer experience in the growing smart home technology sector.

The position involves working with cutting-edge home networking technology, where you'll play a crucial role in supporting hardware, software, and mobile app development cycles. As an NSE, you'll be responsible for identifying and evaluating bugs, reviewing network logs for root cause analysis, and collaborating cross-functionally with Engineering and Product teams to implement solutions.

The role offers significant growth potential within Amazon's ecosystem, working on products that directly impact millions of homes worldwide. You'll serve as a subject matter expert, bridging the gap between development, operations, and customer support teams. This position is perfect for someone who combines technical expertise with strong analytical and communication skills.

Key aspects of the role include:

• Leading technical troubleshooting efforts and setting standards for other support engineers
• Analyzing test results and providing detailed reports to stakeholders
• Verifying that software/product changes meet quality standards
• Detecting and preventing potential issues before they impact customers
• Participating in product reviews and design discussions
• Staying current with testing best practices and emerging technologies

The position offers competitive compensation ranging from $81,400 to $182,000 based on location and experience, plus additional benefits including equity and medical coverage. You'll be joining a dynamic team focused on delivering perfect connectivity solutions for every home.

This role requires occasional travel (<25%) and offers the opportunity to work with cutting-edge networking technology while solving complex technical challenges. The ideal candidate will have 3+ years of technical support or software development experience and strong analytical capabilities.

If you're passionate about technology, problem-solving, and creating exceptional customer experiences, this role offers an excellent opportunity to make a significant impact in the smart home technology space while working with one of the world's leading technology companies.