Business Intel Engineer II, AWS Support Business Intelligence & Analytics

AWS Support Business Intelligence team is seeking a seasoned Business Intelligence Engineer to join their organization. This role is part of AWS Sales, Marketing, and Global Services (SMGS), responsible for driving revenue and growth across various market segments. The position offers a unique opportunity to impact AWS's support operations, which is not just a typical customer service function but a significant revenue-generating business unit.

As a BI Engineer, you'll work at the intersection of data and business strategy, developing sophisticated dashboards and reports that drive senior leadership decisions. You'll analyze support quality metrics, customer satisfaction, and agent productivity, while having access to AWS's full suite of cloud technologies. The role requires deep analytical thinking and the ability to translate complex data into actionable insights.

The position demands expertise in data visualization, SQL, and business intelligence tools, particularly Tableau. You'll be part of a team that influences not just AWS Support but potentially contributes to identifying new AWS product opportunities. The role requires a TS/SCI security clearance with polygraph and US citizenship, indicating work on sensitive projects.

AWS offers an inclusive culture with employee-led affinity groups, mentorship opportunities, and a strong focus on work-life harmony. The company values diverse experiences and encourages applications from candidates with non-traditional backgrounds. This role provides an excellent opportunity to work with cutting-edge cloud technologies while making a significant impact on AWS's support operations and customer experience.

The ideal candidate will combine technical expertise with business acumen, capable of understanding complex operational challenges and translating them into data-driven solutions. You'll be empowered to select and implement the right technologies based on customer needs, with access to AWS's comprehensive service portfolio.