Business Intelligence Engineer, Amazon Customer Service

Amazon's Global Customer Service Concessions Team is seeking a passionate Business Intelligence Engineer to leverage data for actionable insights that improve customer experience. This role focuses on identifying and eliminating defects leading to returns across different marketplaces. As a BIE, you'll collaborate with Data Engineers and other BIEs to build accurate, reliable, and accessible solutions across the BI landscape. You'll work closely with business, finance, and product teams from customer service, Operations, Returns, and the Recommerce and Sustainability organization.

The role offers opportunities to innovate in data ingestion, storage, processing, and automated self-serve reporting. You'll be responsible for designing and maintaining scalable solutions for metrics, reports, and dashboards while using analytical rigor to drive business decisions. The position requires expertise in data visualization, ETL processes, and statistical analysis.

The team culture emphasizes fun, impact, and work-life balance, backed by strong leadership dedicated to operational excellence. You'll join an established, experienced team that offers substantial career growth opportunities. The position comes with comprehensive benefits including medical, dental, vision coverage, parental leave, and a 401(k) plan.

Working in Seattle, you'll be part of Amazon's larger mission to improve customer experience through data-driven insights. The role offers competitive compensation ranging from $89,600 to $185,000 based on location and experience, plus additional benefits and potential equity compensation. This is an excellent opportunity for someone passionate about using data to drive meaningful business impact while working with cutting-edge technologies in a collaborative environment.