Business Intelligence Engineer, Amazon Customer Service

Global technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
$89,600 - $185,000
Data
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Business Intelligence Engineer, Amazon Customer Service

Amazon's Defect Elimination Analytics team is seeking a Business Intelligence Engineer to drive towards a defect-free customer experience. This role combines data analysis, machine learning, and business intelligence to identify and eliminate customer experience defects. You'll work with Software Developers, Data Engineers, Research Scientists, and Product Managers to provide insights on customer feedback and create KPIs.

The position offers exposure to cutting-edge big data technologies and statistical modeling, working in a fast-paced, startup-like environment within Amazon. You'll be responsible for developing automated systems, partnering with various teams, and building data pipelines while applying analytical skills to extract meaningful insights from complex datasets.

The ideal candidate should have strong business judgment, organizational skills, and experience with data analysis tools. You'll be part of a team that values collaboration, innovation, and customer-focused solutions. The role offers competitive compensation ranging from $89,600 to $185,000 based on location, plus comprehensive benefits including medical coverage, 401(k), and parental leave.

This is an excellent opportunity for someone who wants to make a significant impact on Amazon's customer experience while working with advanced analytics and machine learning technologies. The role combines technical expertise with business acumen, offering growth potential in both areas.

Last updated 3 months ago

Responsibilities For Business Intelligence Engineer, Amazon Customer Service

  • Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards
  • Partner with operations/business teams/economist/machine learning teams to develop and implement KPIs
  • Develop end-to-end automation of pipelines for applications and ML models
  • Extract meaningful insights from large and complicated data sets
  • Serve as liaison with business and technical teams to achieve project objectives

Requirements For Business Intelligence Engineer, Amazon Customer Service

Python
  • 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
  • Experience with data visualization using Tableau, Quicksight, or similar tools
  • Experience with data modeling, warehousing and building ETL pipelines
  • Experience in Statistical Analysis packages such as R, SAS and Matlab
  • Experience using SQL to pull data from a database or data warehouse
  • Experience writing complex SQL queries
  • Bachelor's Degree

Benefits For Business Intelligence Engineer, Amazon Customer Service

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

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