Business Intelligence Engineer, Amazon Customer Service

Amazon's Defect Elimination Analytics team is seeking a Business Intelligence Engineer to drive towards a defect-free customer experience. This role combines data analysis, machine learning, and business intelligence to identify and eliminate customer experience defects. You'll work with Software Developers, Data Engineers, Research Scientists, and Product Managers to provide insights on customer feedback and create KPIs.

The position offers exposure to cutting-edge big data technologies and statistical modeling, working in a fast-paced, startup-like environment within Amazon. You'll be responsible for developing automated systems, partnering with various teams, and building data pipelines while applying analytical skills to extract meaningful insights from complex datasets.

The ideal candidate should have strong business judgment, organizational skills, and experience with data analysis tools. You'll be part of a team that values collaboration, innovation, and customer-focused solutions. The role offers competitive compensation ranging from $89,600 to $185,000 based on location, plus comprehensive benefits including medical coverage, 401(k), and parental leave.

This is an excellent opportunity for someone who wants to make a significant impact on Amazon's customer experience while working with advanced analytics and machine learning technologies. The role combines technical expertise with business acumen, offering growth potential in both areas.