Business Intelligence Engineer, Amazon Customer Service

Amazon's Global Customer Service Concessions Team is seeking a passionate Business Intelligence Engineer to leverage data for actionable insights that improve customer experience. This role focuses on identifying and eliminating defects leading to returns across different marketplaces. As a BIE, you'll collaborate with Data Engineers and other BIEs to build reliable solutions, working across the BI landscape from data ingestion to automated reporting.

You'll partner with business, finance, and product teams from customer service, Operations, Returns, and the Recommerce and Sustainability organization. The role involves designing scalable solutions for metrics, reports, and dashboards while using analytical rigor to drive business decisions. You'll work with various data sources and systems, requiring strong SQL and Python skills.

The team offers a supportive environment with strong leadership focused on operational excellence and work-life balance. You'll join an established, experienced team that values fun at work while making a direct impact on customer experience. The position offers comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options.

This role is perfect for someone who is highly collaborative, organized, and comfortable working with multiple data sources. The salary range of $89,600 to $185,000 reflects the company's commitment to competitive compensation, varying by geographic market and experience. Amazon also offers equity, sign-on payments, and additional benefits as part of the total compensation package.