Business Intelligence Engineer, Amazon Customer Service

Amazon's Customer Service - Social Media organization is seeking a Business Intelligence Engineer to revolutionize how we understand and serve millions of customers across hundreds of social media handles globally. This role sits at the intersection of customer service innovation and data-driven decision making, focusing on protecting customer privacy while delivering exceptional service.

As a BIE, you'll be instrumental in translating complex business problems into actionable insights, working with large-scale data sets to inform strategic decisions. You'll be responsible for building and maintaining robust reporting structures, defining data strategies, and driving best practices across multiple Customer Service teams.

The role offers an opportunity to work with cutting-edge AWS technologies, applying advanced SQL and Python skills to handle multi-TB datasets. You'll be part of a diverse, global team that values innovation and customer-centric solutions. The position involves both technical leadership and people management, as you'll be expected to mentor and develop team members.

The compensation package is competitive, ranging from $117,300 to $202,800 based on location, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave. This is an excellent opportunity for an experienced data professional who wants to make a significant impact on how Amazon delivers customer service through social media channels.

Working in the Customer Service Technology team, you'll benefit from being part of one of Amazon's most tenured organizations, with access to extensive learning opportunities and the chance to shape the future of customer service delivery.