Amazon's Global Customer Service (CS) Concessions Team is seeking a passionate Business Intelligence Engineer to leverage data for actionable insights that improve customer experience. This role focuses on identifying and eliminating defects leading to returns across different marketplaces. As a BIE, you'll collaborate with Data Engineers and other BIEs to build accurate, reliable, and accessible solutions. You'll work across the BI landscape, from data ingestion to automated self-serve reporting, partnering with business, finance, and product teams.
The position offers an opportunity to impact customer experience directly by generating insights that improve supply chain efficiencies. You'll be joining a team that values fun at work, operational excellence, and work-life balance. The role involves working with diverse data sources, building scalable solutions, and participating in business reviews and new initiatives.
The team culture emphasizes inclusion and diversity, attracting talent from various backgrounds. They're looking for curious, motivated individuals who can work effectively with diverse peers and contribute to their positive team culture. You'll have the chance to innovate with the Amazon Stores Customer Services, working on meaningful projects that directly impact customer satisfaction.
Benefits include comprehensive medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan. The compensation is competitive, ranging from $89,600 to $185,000 based on location and experience, plus additional benefits and potential equity compensation. This is an excellent opportunity for data professionals looking to make a significant impact while growing their careers in a supportive, established team environment.