Business Intelligence Engineer, Amazon Store Customer Service Product & Tech

Amazon's Customer Service organization is seeking to expand its Data modelling and analysis team with a Senior Business Intelligence Engineer role focused on driving automation, self-service, and defect reduction. This position offers an opportunity to work with a global team, solving complex data modeling challenges and directly influencing organizational strategy.

The role combines technical expertise with business impact, requiring proficiency in SQL, data visualization, and statistical analysis. You'll be instrumental in improving customer experience through data-driven insights and working alongside diverse teams including Applied Scientists and Software Development Engineers.

As a Senior BIE, you'll lead critical initiatives in data infrastructure enhancement, metric development, and strategic decision-making. The position offers exposure to enterprise-scale data challenges and the opportunity to shape best practices in data management.

This role is ideal for candidates who combine strong technical skills with business acumen and want to make a significant impact at a global technology leader. You'll be working in Bengaluru, India, contributing to Amazon's customer service innovation while collaborating with teams worldwide.