Amazon Business Customer Support (ABCS) is seeking a Business Intelligence Engineer to drive next-generation metrics and business analytics with measurable impact. This cross-functional role involves collaboration with finance, engineering teams, and leadership across ABCS, Amazon Customer Service, and Amazon Business. The position focuses on developing strategic reports, designing UI, and leading projects that support the ABCS team and influence Worldwide Operations decision-making. You'll work with analytics professionals using machine learning to build automated systems and solve customer-centric problems. The role requires strong understanding of business profiles and analytics, ability to translate requirements into analysis, and expertise in data collection and analysis. The ABCS Analytics team maintains databases, data pipelines, and reporting suites, enabling data-driven decisions across the organization. The ideal candidate should be passionate about implementing solutions to complex problems and innovating with the latest big data techniques.