Business Intelligence Engineer, Customer Service

Global technology and e-commerce company providing online retail, cloud computing, and artificial intelligence services.
Data
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · E-Commerce

Description For Business Intelligence Engineer, Customer Service

Amazon Business Customer Support (ABCS) is seeking a Business Intelligence Engineer to drive next-generation metrics and business analytics with measurable impact. This role combines technical expertise with business acumen, requiring strong skills in database design, large-scale data analysis, and visualization tools, particularly Tableau. As a BIE, you'll develop strategic reports, design UIs, and lead projects that directly influence ABCS decision-making.

Working cross-functionally with finance teams, engineering, and leadership, you'll be responsible for building automated systems and solving complex customer-centric problems. The position demands a self-starter mentality, comfort with ambiguity, and the ability to think creatively while maintaining attention to detail. You'll join a team of analytics professionals passionate about leveraging machine learning and the latest big data techniques.

The role offers opportunities to work with Amazon's comprehensive data technologies, create impactful data pipelines, and develop automated reporting solutions. You'll be instrumental in conducting deep-dive analyses to identify improvement opportunities and become a subject matter expert in ABCS data. The position comes with competitive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan.

Preferred qualifications include experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift, plus expertise in data mining and ETL processes with large-scale, complex datasets. Amazon's inclusive culture and commitment to diversity make this an ideal opportunity for those passionate about data-driven decision making and customer service excellence.

Last updated 5 minutes ago

Responsibilities For Business Intelligence Engineer, Customer Service

  • Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards
  • Scope, Design, and build database structure and schema
  • Create data pipelines using ETL connections/SQL queries
  • Retrieve and analyze data using Amazon's data technologies
  • Design, build and maintain automated reporting and dashboards
  • Conduct deep dives to identify root causes and improvement opportunities
  • Become a subject matter expert in ABCS data
  • Collaborate with finance and business teams for data and metrics requirements

Requirements For Business Intelligence Engineer, Customer Service

Python
  • Experience with data visualization using Tableau, Quicksight, or similar tools
  • Experience with data modeling, warehousing and building ETL pipelines
  • Experience writing complex SQL queries
  • Experience using SQL to pull data from a database or data warehouse
  • Python scripting experience for data processing and modeling

Benefits For Business Intelligence Engineer, Customer Service

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

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