Business Intelligence Engineer, Customer Service People Experience and Technology (CS PXT)

As a Business Intelligence Engineer in Amazon's Customer Service People eXperience and Technology (CS PXT) team, you will play a crucial role in shaping the future of Amazon's workforce analytics. This position combines technical expertise with strategic HR initiatives, where you'll build and deliver robust analytics solutions that drive strategic workforce decisions. You'll work in a dynamic environment, collaborating with HR business partners, technology teams, and stakeholders to transform complex workforce data into actionable insights.

The role involves designing and implementing scalable reporting solutions, developing ETL pipelines, and creating predictive models for workforce planning. You'll be responsible for building automated monitoring systems, providing data-driven recommendations, and working across PXT organizations to optimize analytics reporting capabilities. This position offers an opportunity to impact Amazon's employee experience directly through data-driven solutions.

Working with the CS PXT team means joining a diverse and inclusive group of HR professionals supporting the Worldwide Amazon Customer Service organization. The compensation is competitive, ranging from $117,300 to $202,800 per year, depending on location and experience, plus additional benefits including equity and comprehensive medical coverage.

This role is perfect for someone who combines strong technical skills in SQL, Python, and data warehousing with the ability to translate business requirements into technical solutions. You'll need to be comfortable working with large datasets, have experience with AWS technologies, and be able to communicate complex analytical findings to senior leadership effectively.

Join us to make a positive difference in the daily lives of Amazonians while helping to shape the future of one of the world's leading technology companies. Your work will directly influence how Amazon makes strategic workforce decisions and enhances the employee experience across its global operations.