Business Intelligence Engineer, Delivery Experience

Amazon's Delivery and Shopping Experience (DEX) Product Team is seeking a Business Intelligence Engineer to join their dynamic team in Bengaluru. This role sits at the intersection of data analysis, customer experience optimization, and business strategy. As a BIE, you'll work on critical initiatives to improve Amazon's delivery and shopping experience through data-driven solutions.

The position offers unique opportunities to collaborate with research scientists, software developers, and business leaders while tackling complex customer experience challenges. You'll be responsible for analyzing massive datasets, identifying improvement areas, and driving real impact on Amazon's long-term profitability. This isn't a traditional reporting role - it requires someone who can recognize patterns, devise solutions, and influence stakeholders using data-backed insights.

You'll be embedded within the product team, allowing you to shape product development while leveraging your technical expertise. The role demands superior analytical thinking and the ability to approach large, ambiguous problems with technical and engineering prowess. You'll work across various teams, including software, operations, finance, and inventory platform teams.

Key aspects of the role include performing complex data analysis, owning end-to-end program management, driving actual monetary improvements, engaging with senior leadership on strategy, and building infrastructure for swift analysis. You'll also be responsible for mentoring team members and upskilling the organization's analytical capabilities.

The ideal candidate should thrive in fast-paced environments, excel at collaborative problem-solving, and have strong technical skills in data analysis tools and programming languages. This position offers significant visibility and impact within the organization, making it perfect for someone who wants to drive meaningful improvements in customer experience at one of the world's largest e-commerce platforms.