Business Intelligence Engineer, LMAQ

Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. You will be a key member of the last mile leadership team, continually raising the bar on both quality and performance.

Key responsibilities include:

• Partnering with product and technology teams to define and build innovative experiences for customers
• Setting the tempo for defect reduction through continuous improvement
• Driving accountability across multiple business units to deliver large scale, high visibility projects
• Managing customer expectations and resolving conflicts
• Developing processes to maintain and disseminate project information to stakeholders
• Using quantitative and qualitative data to prioritize and influence decisions
• Developing the vision and strategy for customer experience on Amazon platforms
• Supporting the scalable growth of the company by enabling the success of the Operations leadership team
• Serving as a role model for Amazon Leadership Principles

The ideal candidate will have:

• Strong analytical and problem-solving skills
• Excellent communication skills and executive presence
• Ability to work effectively in a matrix organization
• Experience in breaking down complex problems and driving product development
• Passion for operational performance and customer experience
• Superior analytical abilities and judgment

This role offers the opportunity to shape the future of Amazon's last mile delivery experience and make a significant impact on customer satisfaction.