Cloud Support Associate (Analytics | Mandarin speaker), AWS Support Engineering

AWS Cloud Support Engineers work with a diverse range of customers, from small startups to large enterprises, providing expert technical guidance. In this role, you'll handle customer inquiries through various channels including phone, email, and chat, using your technical expertise to investigate issues and identify root causes. You'll collaborate with internal AWS teams including Technical Account Managers, Solution Architects, and Business Development Managers to ensure optimal customer experience.

The position offers significant opportunities for technical growth and learning, with exposure to AWS's comprehensive suite of cloud services. You'll work in a follow-the-sun model during daytime or early evening hours, with a focus on work-life balance. The role involves no on-call duties or on-site customer meetings.

As part of the Analytics focus, you'll work with services like Kinesis, OpenSearch, MSK, QuickSight, and Redshift. The role requires strong networking fundamentals and the ability to troubleshoot common connectivity issues. AWS provides comprehensive training to ensure you're well-equipped for success.

This position is ideal for recent graduates or early-career professionals looking to build a career in cloud computing. You'll receive mentorship from experienced Amazonians and have opportunities to become a certified subject matter expert. The role offers various career advancement paths, including potential international opportunities within AWS.

Beyond technical support, you may contribute to training development, technical content creation, event presentations, and process improvements. Your work will have a global impact, helping customers and colleagues worldwide while being part of AWS's mission to be the most customer-centric cloud platform.