Cloud Support Associate (Networking), Support Engineering

Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.

Bengaluru, Karnataka, India

Cloud

Entry-Level Software Engineer

In-Person

5,000+ Employees

Enterprise SaaS · Cloud

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Description For Cloud Support Associate (Networking), Support Engineering

Amazon Web Services is the market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Cloud Support Engineer, you will:

Act as the 'Cloud Ambassador' across all cloud products
Assist customers in understanding application architectures and integration approaches
Apply advanced troubleshooting techniques to provide tailored solutions
Work on a broad spectrum of technical issues
Coach/mentor new hires, develop & present training
Partner with development teams on complex issues
Write tools/scripts to help the team
Work on process improvement and strategic initiatives

Key responsibilities include:

Solving customer cases through various contact channels (telephone, email, web/chat)
Applying advanced troubleshooting techniques
Driving customer interactions to dive deep into root causes
Partnering with Amazon teams in India to reproduce and resolve issues
Providing feedback to internal teams on service improvements
Driving customer communication during critical events
Writing tutorials, how-to videos, and technical articles
Working on complex customer problems spanning multiple AWS services

AWS offers:

Career development opportunities
Training programs to develop required skills
Inclusive team culture with employee-led affinity groups
Mentorship and knowledge-sharing resources
Work-life harmony and flexibility

Join AWS to be at the forefront of transformational technology and help customers leverage the power of cloud computing!

Last updated 5 months ago

Responsibilities For Cloud Support Associate (Networking), Support Engineering

Solve customer cases through various contact channels (telephone, email, web/chat)
Apply advanced troubleshooting techniques to provide tailored solutions
Drive customer interactions to dive deep into root causes of issues
Partner with Amazon teams in India to reproduce and resolve customer issues
Provide feedback to internal teams on service improvements
Drive customer communication during critical events
Write tutorials, how-to videos, and technical articles for the developer community
Work on complex customer problems spanning multiple AWS services
Coach/mentor new hires and develop & present training
Participate in process improvement and strategic initiatives

Requirements For Cloud Support Associate (Networking), Support Engineering

Linux

Java

PHP

Ruby

0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops
Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
Troubleshooting / Support experience
Excellent oral and written communication skills
Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
Basic knowledge in Networking (TCP/IP, DNS) /Database
Strong customer focus & multi-tasking skills
Self-starter who is excited about technology

Benefits For Cloud Support Associate (Networking), Support Engineering

Career development opportunities
Training programs
Inclusive team culture
Mentorship and knowledge-sharing resources
Work-life harmony and flexibility

Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.

Bengaluru, Karnataka, India

Cloud

Entry-Level Software Engineer

In-Person

5,000+ Employees

Enterprise SaaS · Cloud

Amazon

Lowest Common Ancestor of a Binary Tree

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