Cloud Support Associate (Networking), Support Engineering

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS · Cloud
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Description For Cloud Support Associate (Networking), Support Engineering

Amazon Web Services is the market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Cloud Support Engineer, you will:

  • Act as the 'Cloud Ambassador' across all cloud products
  • Assist customers in understanding application architectures and integration approaches
  • Apply advanced troubleshooting techniques to provide tailored solutions
  • Work on a broad spectrum of technical issues
  • Coach/mentor new hires, develop & present training
  • Partner with development teams on complex issues
  • Write tools/scripts to help the team
  • Work on process improvement and strategic initiatives

Key responsibilities include:

  • Solving customer cases through various contact channels (telephone, email, web/chat)
  • Applying advanced troubleshooting techniques
  • Driving customer interactions to dive deep into root causes
  • Partnering with Amazon teams in India to reproduce and resolve issues
  • Providing feedback to internal teams on service improvements
  • Driving customer communication during critical events
  • Writing tutorials, how-to videos, and technical articles
  • Working on complex customer problems spanning multiple AWS services

AWS offers:

  • Career development opportunities
  • Training programs to develop required skills
  • Inclusive team culture with employee-led affinity groups
  • Mentorship and knowledge-sharing resources
  • Work-life harmony and flexibility

Join AWS to be at the forefront of transformational technology and help customers leverage the power of cloud computing!

Last updated 5 months ago

Responsibilities For Cloud Support Associate (Networking), Support Engineering

  • Solve customer cases through various contact channels (telephone, email, web/chat)
  • Apply advanced troubleshooting techniques to provide tailored solutions
  • Drive customer interactions to dive deep into root causes of issues
  • Partner with Amazon teams in India to reproduce and resolve customer issues
  • Provide feedback to internal teams on service improvements
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles for the developer community
  • Work on complex customer problems spanning multiple AWS services
  • Coach/mentor new hires and develop & present training
  • Participate in process improvement and strategic initiatives

Requirements For Cloud Support Associate (Networking), Support Engineering

Linux
Java
PHP
Ruby
  • 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops
  • Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
  • Troubleshooting / Support experience
  • Excellent oral and written communication skills
  • Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
  • Basic knowledge in Networking (TCP/IP, DNS) /Database
  • Strong customer focus & multi-tasking skills
  • Self-starter who is excited about technology

Benefits For Cloud Support Associate (Networking), Support Engineering

  • Career development opportunities
  • Training programs
  • Inclusive team culture
  • Mentorship and knowledge-sharing resources
  • Work-life harmony and flexibility

Interested in this job?