Cloud Support Associate (Networking), Support Engineering

Amazon Web Services is the market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Cloud Support Engineer, you will:

• Act as the 'Cloud Ambassador' across all cloud products
• Assist customers in understanding application architectures and integration approaches
• Apply advanced troubleshooting techniques to provide tailored solutions
• Work on a broad spectrum of technical issues
• Coach/mentor new hires, develop & present training
• Partner with development teams on complex issues
• Write tools/scripts to help the team
• Work on process improvement and strategic initiatives

Key responsibilities include:

• Solving customer cases through various contact channels (telephone, email, web/chat)
• Applying advanced troubleshooting techniques
• Driving customer interactions to dive deep into root causes
• Partnering with Amazon teams in India to reproduce and resolve issues
• Providing feedback to internal teams on service improvements
• Driving customer communication during critical events
• Writing tutorials, how-to videos, and technical articles
• Working on complex customer problems spanning multiple AWS services

AWS offers:

• Career development opportunities
• Training programs to develop required skills
• Inclusive team culture with employee-led affinity groups
• Mentorship and knowledge-sharing resources
• Work-life harmony and flexibility

Join AWS to be at the forefront of transformational technology and help customers leverage the power of cloud computing!