Cloud Support Associate, Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Associate to join their world-class support team. This role is crucial in maintaining AWS's reputation for excellence in cloud technologies. As a Support Engineer, you'll be at the forefront of customer interaction, solving technical challenges across AWS's comprehensive suite of services.

The position offers a unique blend of technical problem-solving and customer service. You'll work with cutting-edge cloud technologies while providing support through various channels including phone, email, and web chat. Your responsibilities will range from troubleshooting complex technical issues to mentoring new team members and contributing to process improvements.

This is an excellent opportunity for someone starting their career in cloud computing. You'll receive comprehensive training and work alongside leading engineers worldwide. The role requires a solid foundation in technical skills, including Linux systems administration, programming experience, and basic networking knowledge.

AWS offers a supportive environment focused on career growth, with opportunities for advancement across the organization. The company culture emphasizes inclusion, continuous learning, and work-life harmony. You'll be part of a team that values diversity and encourages innovation.

The position involves afternoon shift work (1 PM to 10 PM IST) as part of AWS's 24/7 support operations. You'll be based in one of AWS's Indian offices, working with a global team to support customers ranging from startups to Fortune 500 companies.

If you're passionate about technology, customer-focused, and eager to work with cloud computing's latest innovations, this role offers an excellent starting point for a career in cloud technology at one of the world's leading tech companies.