Cloud Support Associate, Support Engineering

Amazon Web Services India Private Limited (AWS India) is seeking a Cloud Support Associate for their Support Engineering team. This role is primarily focused on customer support in the cloud environment. Key responsibilities include:

• Solving customer cases through various contact channels (telephone, email, web/live chat)
• Applying advanced troubleshooting techniques to provide tailored solutions
• Diving deep into the root cause of issues
• Coaching/mentoring new hires
• Developing & presenting training
• Partnering with development teams on complex issues
• Writing tools/scripts to help the team
• Working on process improvement and strategic initiatives

The ideal candidate should have:

• 0-1 years of experience in Linux Systems administration, Database design and Optimization, BigData Analysis, Network administration, or Dev-ops
• Programming/scripting experience (Java, Perl, Ruby, C#, and/or PHP)
• Troubleshooting/Support experience
• Excellent oral and written communication skills
• Strong customer focus & multi-tasking skills
• Basic knowledge of OS concepts, Linux/Unix Systems administration, Networking, and Databases
• Exposure to Cloud computing

This role offers opportunities for career development, training programs, and the chance to work with groundbreaking technologies. The position requires shift work (1 PM to 10 PM IST) as AWS Support Engineering operates 24/7/365.

Join AWS and be part of a team that values innovation, customer-centricity, and work-life harmony while contributing to the world's leading cloud platform.