Cloud Support Eng. I (DTS), AWS Support engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer I to join their market-leading cloud platform team. This role combines technical expertise with customer service excellence, where you'll serve as a 'Cloud Ambassador' supporting AWS's global customer base. You'll troubleshoot complex technical issues, work with cutting-edge cloud technologies, and collaborate with leading engineers worldwide.

The position offers a unique opportunity to work with AWS's comprehensive suite of cloud services while developing your technical and customer service skills. You'll be responsible for resolving customer cases through various channels, including phone, email, and web chat, applying advanced troubleshooting techniques to provide tailored solutions.

As part of AWS's follow-the-sun support model, you'll enjoy a structured work schedule without on-call requirements or mandatory overtime. The role offers excellent career development opportunities, including comprehensive training programs, mentorship, and the chance to participate in global AWS events and summits.

Key responsibilities include learning and implementing groundbreaking technologies, providing unique solutions to customer needs, partnering with AWS teams on complex issues, and contributing to the developer community through technical content creation. The ideal candidate will have strong networking knowledge, system administration skills, and experience with web services and storage architectures.

AWS values diversity and work-life harmony, offering an inclusive environment where professionals can grow and succeed. This role is perfect for technically minded individuals who are passionate about cloud computing and customer service, offering a clear path for career advancement within one of the world's leading technology companies.