Cloud Support Eng. I (DTS), AWS Support engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their world-leading cloud platform team. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with a global customer base to solve complex technical challenges. The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills.

You'll work in a dynamic environment where every day brings new challenges, from troubleshooting technical issues to writing documentation and collaborating with leading engineers worldwide. The position offers significant growth opportunities through comprehensive training programs and mentorship, with clear paths for career advancement.

AWS values work-life harmony, offering a flexible working culture with no mandatory overtime or after-hours on-call duties. The team operates on a follow-the-sun model across global support sites, ensuring sustainable work schedules. You'll be part of an inclusive culture that embraces diversity and continuous learning.

Key responsibilities include providing advanced technical support, developing customer-facing content, participating in critical event management, and contributing to service improvements. The ideal candidate will have a strong foundation in system administration, networking protocols, and storage technologies, with a passion for cloud computing and customer service.

This role offers an exciting opportunity to work with cutting-edge technology while making a significant impact on AWS's global customer base. You'll be supported by comprehensive training, mentorship programs, and a collaborative team environment that promotes both professional and personal growth.