Cloud Support Eng. I (MCD), Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their world-leading cloud platform team. This role sits at the intersection of customer support and cutting-edge cloud technology, where you'll serve as a 'Cloud Ambassador' across AWS products. You'll be responsible for solving customer cases through various channels including telephone, email, and web/chat, applying advanced troubleshooting techniques to provide tailored solutions.

The position offers a unique opportunity to work with ground-breaking technologies while interacting with leading engineers worldwide. You'll be part of a global team operating on a follow-the-sun model, ensuring work-life harmony with no mandatory overtime or after-hours on-call requirements. Career growth is strongly supported through comprehensive training programs, mentorship opportunities, and clear advancement paths.

As a Cloud Support Engineer, you'll not only handle technical challenges but also have opportunities to coach new hires, develop training materials, and work on process improvements. The role requires strong technical skills, including networking protocols knowledge, system administration capabilities, and familiarity with web services.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company is committed to being Earth's Best Employer, offering extensive resources for professional development and career advancement. This role is perfect for someone who combines technical expertise with strong customer service skills and a desire to work with cloud computing's latest innovations.