Cloud Support Engineer

AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions that help customers achieve their goals. Working in AWS's Support Engineering team, you'll follow a "follow-the-sun" model during daytime hours, collaborating with a global team to ensure 24/7 customer support.

The role offers extensive opportunities to enhance your technical skills while engaging with diverse customers from startups to large enterprises. You'll be at the forefront of cloud technology, working with cutting-edge AI solutions and AWS services. Daily responsibilities include direct customer interaction through multiple channels, technical problem-solving, and cross-functional collaboration with various AWS teams.

AWS provides comprehensive training and development opportunities, including new hire training, on-the-job training, and mentoring from technical experts. The supportive environment encourages innovation and unique perspectives, fostering both personal and professional growth.

The position is part of AWS Sales, Marketing, and Global Services (SMGS), responsible for driving revenue and growth across various customer segments. You'll work in an inclusive, diverse environment that values continuous learning and curiosity. AWS offers various employee-led affinity groups and learning experiences, promoting a culture of inclusion and professional development.

This role is ideal for someone passionate about cloud technology, customer service, and continuous learning. You'll have the opportunity to make a significant impact while working with the world's leading cloud platform provider, all while maintaining a healthy work-life balance in a supportive, flexible working environment.