Cloud Support Engineer

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer to join their dynamic team. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with a global customer base using AWS services. You'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment through technical support, troubleshooting, and solution architecture guidance.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills. You'll work with cutting-edge cloud technologies, interact with leading engineers worldwide, and contribute to improving AWS services through customer feedback. The position involves handling complex technical issues across multiple AWS services and creating educational content for the developer community.

AWS offers a supportive environment with extensive training, mentorship opportunities, and clear career advancement paths. The company values diversity, work-life harmony, and continuous learning. You'll be part of a 24/7 operation, working in shifts including nights, weekends, and holidays. The team culture emphasizes knowledge-sharing, collaboration, and inclusive practices through various employee-led initiatives.

This is an excellent opportunity for someone passionate about cloud computing, customer service, and technical problem-solving. You'll gain extensive experience with AWS's comprehensive suite of services while working for the market leader in cloud computing. The role offers both technical growth and leadership opportunities through mentoring and training responsibilities.