Cloud Support Engineer

Join AWS Support Engineering team as a Cloud Support Engineer where you'll help customers innovate using AWS cloud services. The role offers continuous learning opportunities through diverse customer interactions and use cases. You'll be part of a 24/7 Japanese language support team, with no night shifts required due to global coverage. The team is organized into 10 technical profiles including Analytics, BigData, Database, Deployment, Development and Mobile Services, Linux, Networking, Storage and Content Delivery, Security, and Windows. New hires receive 1 month of training and mentorship support. The position involves troubleshooting, service improvement, and community engagement through technical content creation. You'll work with world-class engineers, have access to AWS service internals, and maintain a healthy work-life balance while making direct impact on customer success. The role requires both technical expertise and strong communication skills, with opportunities to work with global teams. The support team provides comprehensive training, making it accessible for those new to cloud technologies or technical support.