Cloud Support Engineer - AI/Machine Learning

AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions that help customers achieve their goals. This position offers an exciting opportunity to enhance and broaden your technical skills while engaging with a diverse range of customers - from dynamic startups to large enterprises. You'll be part of AWS's Sales, Marketing, and Global Services (SMGS) team, responsible for driving revenue, adoption, and growth across various customer segments.

The role involves working in a follow-the-sun model during daytime hours, with a flexible schedule that can be arranged between Monday-Friday, Tuesday-Saturday, or Sunday-Thursday. Your daily responsibilities will include direct customer interaction through multiple communication channels, technical problem-solving, and collaboration with various internal teams.

As a Cloud Support Engineer, you'll have the opportunity to work with cutting-edge AI technologies and cloud solutions. The position requires expertise in machine learning, deep learning, and artificial intelligence, along with strong programming skills and infrastructure management experience. You'll be responsible for investigating technical issues, providing solutions, and contributing to team growth through mentoring and training initiatives.

AWS offers a supportive and inclusive work environment that values diverse perspectives and experiences. The company provides comprehensive training, mentorship programs, and clear career development paths. You'll work alongside industry experts and have access to continuous learning opportunities to expand your technical and leadership skills.

The ideal candidate should have a strong technical background, excellent problem-solving abilities, and effective communication skills. This role offers the perfect blend of technical challenge and customer interaction, making it ideal for engineers who enjoy both solving complex problems and helping others succeed.