Cloud Support Engineer - AI/Machine Learning

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Machine Learning
Mid-Level Software Engineer
In-Person
3+ years of experience
AI · Enterprise SaaS · Cloud

Description For Cloud Support Engineer - AI/Machine Learning

AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions that help customers achieve their goals. This position offers an exciting opportunity to enhance and broaden your technical skills while engaging with a diverse range of customers - from dynamic startups to large enterprises. You'll be part of AWS's Sales, Marketing, and Global Services (SMGS) team, responsible for driving revenue, adoption, and growth across various customer segments.

The role involves working in a follow-the-sun model during daytime hours, with a flexible schedule that can be arranged between Monday-Friday, Tuesday-Saturday, or Sunday-Thursday. Your daily responsibilities will include direct customer interaction through multiple communication channels, technical problem-solving, and collaboration with various internal teams.

As a Cloud Support Engineer, you'll have the opportunity to work with cutting-edge AI technologies and cloud solutions. The position requires expertise in machine learning, deep learning, and artificial intelligence, along with strong programming skills and infrastructure management experience. You'll be responsible for investigating technical issues, providing solutions, and contributing to team growth through mentoring and training initiatives.

AWS offers a supportive and inclusive work environment that values diverse perspectives and experiences. The company provides comprehensive training, mentorship programs, and clear career development paths. You'll work alongside industry experts and have access to continuous learning opportunities to expand your technical and leadership skills.

The ideal candidate should have a strong technical background, excellent problem-solving abilities, and effective communication skills. This role offers the perfect blend of technical challenge and customer interaction, making it ideal for engineers who enjoy both solving complex problems and helping others succeed.

Last updated a month ago

Responsibilities For Cloud Support Engineer - AI/Machine Learning

  • Take ownership of customers' complex technical questions and identify root causes
  • Provide solutions tailored to each customer's situation
  • Communicate with customers through multiple channels (phone, email, live chat)
  • Host technical training sessions and mentor new hires
  • Contribute to process improvement initiatives
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Continuously learn and expand technical knowledge

Requirements For Cloud Support Engineer - AI/Machine Learning

Python
Java
Linux
JavaScript
  • Experience or knowledge in Machine Learning, Deep Learning, Artificial Intelligence and GenAI
  • Experience with managing network infrastructure (TCP/IP, DNS, routing protocols, and firewalls)
  • Experience with system administration (Linux or Windows)
  • Experience with programming/scripting (Python, Java, Scala, C, C++, Perl, JavaScript)
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent technical work experience preferred
  • Experience with cloud platforms (AWS, Azure, Google Cloud) preferred
  • Experience with DynamoDB or other NoSQL database solutions preferred

Benefits For Cloud Support Engineer - AI/Machine Learning

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
  • Flexible work schedule (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday)
  • Comprehensive training and mentorship program
  • Career development opportunities
  • Inclusive and diverse work environment
  • Work-life harmony
  • No on-call rotations required

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