Cloud Support Engineer - AI/Machine Learning

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Machine Learning
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
AI · Enterprise SaaS · Cloud

Description For Cloud Support Engineer - AI/Machine Learning

AWS is seeking a Cloud Support Engineer specializing in AI/Machine Learning to join their dynamic team. This role combines technical expertise with customer service excellence, offering an exciting opportunity to work with cutting-edge cloud technologies while helping customers achieve their business goals.

As a Cloud Support Engineer, you'll be part of AWS's global support organization, working in a follow-the-sun model during daytime hours. You'll tackle complex technical challenges, provide solutions, and help customers optimize their cloud infrastructure. The role involves direct customer interaction through various channels, deep technical problem-solving, and collaboration with cross-functional teams.

The position offers significant growth potential, with AWS providing comprehensive training, mentorship, and opportunities to expand your technical expertise. You'll work with diverse customers, from startups to large enterprises, gaining exposure to various industries and use cases. The role particularly focuses on AI and Machine Learning technologies, allowing you to stay at the forefront of these innovative fields.

AWS values diversity and inclusion, fostering an environment where unique perspectives are welcomed and celebrated. The company offers excellent work-life harmony, with flexible scheduling options and no on-call requirements. You'll be part of a team that prioritizes continuous learning and professional development, with access to the latest cloud technologies and industry best practices.

The ideal candidate should have a strong foundation in Machine Learning, AI, and cloud technologies, combined with excellent problem-solving and communication skills. This role offers an excellent opportunity to build a rewarding career at the intersection of cloud computing and artificial intelligence while working for a global technology leader.

Last updated 4 days ago

Responsibilities For Cloud Support Engineer - AI/Machine Learning

  • Take ownership of customers' complex technical questions and identify root causes
  • Provide technical solutions tailored to customer situations
  • Communicate with customers through multiple channels (phone, email, live chat)
  • Host technical training sessions and mentor new hires
  • Contribute to process improvement initiatives
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Continuously learn and expand technical knowledge

Requirements For Cloud Support Engineer - AI/Machine Learning

Python
Java
Linux
JavaScript
  • Experience or knowledge in Machine Learning, Deep Learning, Artificial Intelligence and GenAI
  • Experience with managing network infrastructure (TCP/IP, DNS, routing protocols, and firewalls)
  • Experience with system administration (Linux or Windows)
  • Experience with programming/scripting (Python, Java, Scala, C, C++, Perl, JavaScript)
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent technical work experience preferred
  • Experience with cloud platforms (AWS, Azure, Google Cloud) preferred
  • Experience with DynamoDB or other NoSQL database solutions preferred

Benefits For Cloud Support Engineer - AI/Machine Learning

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
  • Flexible work schedule (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday)
  • Comprehensive training program
  • Mentorship opportunities
  • Career development support
  • Inclusive and diverse work environment
  • Work-life harmony
  • No on-call rotations required

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