Cloud Support Engineer - Analytics

AWS Cloud Support Engineer - Analytics is a technical role focused on helping customers succeed with AWS analytics services. You'll work with a diverse range of customers, from startups to enterprises, providing expert technical guidance and support. The role involves deep troubleshooting of analytics technologies including Kinesis, OpenSearch, MSK, QuickSight, and Redshift.

As part of AWS's global support team, you'll operate on a follow-the-sun model, working during daytime or early evening hours. The role offers significant opportunities for technical growth and learning, with comprehensive training programs and collaboration with subject matter experts worldwide. You'll be part of AWS's mission to be Earth's most customer-centric company, working in an inclusive environment that values diversity and work-life harmony.

The position requires strong technical skills in data warehousing, search services, and streaming technologies, combined with excellent problem-solving abilities. You'll handle complex technical issues, provide solutions through various communication channels, and work closely with other AWS teams to ensure customer success. Beyond technical support, you'll have opportunities to contribute to training materials, technical documentation, and process improvements.

AWS provides extensive support for career development, including formal training, mentorship from experienced Amazonians, and opportunities to become certified subject matter experts. The role offers flexibility in work schedules and doesn't require on-call rotations or on-site customer meetings, ensuring a balanced work life. As you grow with AWS, you'll have access to various career paths, including potential international opportunities within the organization.