Cloud Support Engineer - Analytics

AWS is the world's most comprehensive and broadly adopted cloud platform with over 200 services hosted in 30+ global regions.
Data
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer - Analytics

AWS Cloud Support Engineer - Analytics is a technical role focused on helping customers succeed with AWS analytics services. You'll work with a diverse range of customers, from startups to enterprises, providing expert technical guidance and support. The role involves deep troubleshooting of analytics technologies including Kinesis, OpenSearch, MSK, QuickSight, and Redshift.

As part of AWS's global support team, you'll operate on a follow-the-sun model, working during daytime or early evening hours. The role offers significant opportunities for technical growth and learning, with comprehensive training programs and collaboration with subject matter experts worldwide. You'll be part of AWS's mission to be Earth's most customer-centric company, working in an inclusive environment that values diversity and work-life harmony.

The position requires strong technical skills in data warehousing, search services, and streaming technologies, combined with excellent problem-solving abilities. You'll handle complex technical issues, provide solutions through various communication channels, and work closely with other AWS teams to ensure customer success. Beyond technical support, you'll have opportunities to contribute to training materials, technical documentation, and process improvements.

AWS provides extensive support for career development, including formal training, mentorship from experienced Amazonians, and opportunities to become certified subject matter experts. The role offers flexibility in work schedules and doesn't require on-call rotations or on-site customer meetings, ensuring a balanced work life. As you grow with AWS, you'll have access to various career paths, including potential international opportunities within the organization.

Last updated a month ago

Responsibilities For Cloud Support Engineer - Analytics

  • Provide technical solutions to help customers achieve their business goals
  • Troubleshoot complex technical issues and find root causes
  • Communicate with customers through various channels (phone, email, chat)
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Develop and host training sessions
  • Create technical documentation and how-to content
  • Work with analytics technologies including Kinesis, OpenSearch, MSK, QuickSight, and Redshift

Requirements For Cloud Support Engineer - Analytics

Python
Java
JavaScript
Go
Redis
Kafka
  • Data warehouse fundamentals and troubleshooting experience with Redshift, BigQuery, or Snowflake
  • Search service fundamentals and troubleshooting experience with OpenSearch, Elasticsearch, or Solr
  • Experience with streaming services like Kafka or Kinesis
  • Basic System Administration and Linux troubleshooting skills
  • Fundamental networking skills
  • Good communication skills in Mandarin and intermediate English proficiency

Benefits For Cloud Support Engineer - Analytics

Medical Insurance
Dental Insurance
Vision Insurance
  • Comprehensive training and career development programs
  • Flexible work schedule (various shift patterns available)
  • Work-life balance focus
  • Global career opportunities
  • Mentorship program
  • Professional development resources

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