Cloud Support Engineer (Analytics)

Amazon Web Services (AWS), the market leader in cloud computing, is seeking a Cloud Support Engineer to join their dynamic team. This role combines technical expertise with customer service excellence, positioning you at the forefront of cloud technology innovation. As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador,' working with a global customer base to optimize their AWS experience.

The role offers a unique blend of technical problem-solving and customer interaction. You'll tackle complex technical challenges across multiple AWS services, develop solutions for customer issues, and contribute to the broader AWS community through technical content creation. The position involves working with cutting-edge cloud technologies while collaborating with leading engineers worldwide.

AWS provides a supportive environment focused on professional growth, offering comprehensive training programs and clear career advancement paths. The team operates on a follow-the-sun model, ensuring global customer support coverage. You'll have opportunities to mentor new team members, participate in process improvements, and potentially travel for training events or AWS summits.

The ideal candidate brings experience in cloud computing, system administration, and networking, with knowledge of various programming languages and distributed systems. You'll work in a hybrid model, allowing for both focused individual work and valuable face-to-face collaboration. AWS values diverse experiences and backgrounds, fostering an inclusive culture through various employee-led initiatives and ongoing learning opportunities.

This role offers the chance to be part of a transformative technology team while maintaining work-life harmony. You'll contribute to AWS's mission of being Earth's Best Employer while working with a robust suite of products trusted by companies from startups to Global 500 enterprises.