Cloud Support Engineer (Analytics)

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with continuous innovation.
Cloud
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer (Analytics)

Amazon Web Services (AWS), the market leader in cloud computing, is seeking a Cloud Support Engineer to join their dynamic team. This role combines technical expertise with customer service excellence, positioning you at the forefront of cloud technology innovation. As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador,' working with a global customer base to optimize their AWS experience.

The role offers a unique blend of technical problem-solving and customer interaction. You'll tackle complex technical challenges across multiple AWS services, develop solutions for customer issues, and contribute to the broader AWS community through technical content creation. The position involves working with cutting-edge cloud technologies while collaborating with leading engineers worldwide.

AWS provides a supportive environment focused on professional growth, offering comprehensive training programs and clear career advancement paths. The team operates on a follow-the-sun model, ensuring global customer support coverage. You'll have opportunities to mentor new team members, participate in process improvements, and potentially travel for training events or AWS summits.

The ideal candidate brings experience in cloud computing, system administration, and networking, with knowledge of various programming languages and distributed systems. You'll work in a hybrid model, allowing for both focused individual work and valuable face-to-face collaboration. AWS values diverse experiences and backgrounds, fostering an inclusive culture through various employee-led initiatives and ongoing learning opportunities.

This role offers the chance to be part of a transformative technology team while maintaining work-life harmony. You'll contribute to AWS's mission of being Earth's Best Employer while working with a robust suite of products trusted by companies from startups to Global 500 enterprises.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer (Analytics)

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide solutions to customers
  • Partner with AWS teams to reproduce and resolve customer issues
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles
  • Work on complex customer problems spanning multiple AWS services
  • Coach/mentor new hires
  • Develop and present training
  • Write tools/scripts to help the team

Requirements For Cloud Support Engineer (Analytics)

Kafka
Python
Java
MySQL
PostgreSQL
Linux
  • Bachelor's degree in Information Science/IT, Data Science, Computer Science, Engineering, Mathematics, Physics, or related field OR equivalent experience
  • Experience with streaming technologies (Kafka, Kinesis, RabbitMQ)
  • Experience with Elastic Stack and OpenSearch APIs
  • System Administration experience with Linux and/or Windows Server
  • Networking knowledge (TCP/IP, DNS, OSI model, routing, switching, firewalls)
  • Experience with Apache Flink, Apache Spark
  • Experience in Business Analytics application support and troubleshooting

Benefits For Cloud Support Engineer (Analytics)

Medical Insurance
Mental Health Assistance
Education Budget
  • Career advancement opportunities
  • Comprehensive training programs
  • Flexible work arrangements
  • Inclusive team culture
  • Mentorship programs
  • Work-life harmony
  • Employee-led affinity groups
  • Ongoing learning experiences

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