Cloud Support Engineer (Analytics)

Amazon Web Services (AWS), the market leader in cloud computing, is seeking a Cloud Support Engineer to join their dynamic team. This role combines technical expertise with customer service excellence, positioning you at the forefront of cloud technology innovation. As a Cloud Support Engineer, you'll work with cutting-edge cloud technologies while supporting a global customer base.

The position offers a unique blend of technical problem-solving and customer interaction, where you'll troubleshoot complex issues across AWS services, develop solutions, and help customers optimize their cloud infrastructure. You'll be part of a follow-the-sun support model, working with leading engineers worldwide and contributing to AWS's mission of customer success.

Key aspects of the role include providing technical support through various channels, writing documentation, mentoring team members, and participating in process improvement initiatives. The ideal candidate should have experience with streaming technologies, analytics, system administration, and networking concepts.

AWS offers an inclusive work environment with strong emphasis on career development, mentorship, and work-life harmony. The company provides comprehensive benefits, flexible hybrid work arrangements, and opportunities for professional growth. You'll be part of a diverse team that values innovation and continuous learning.

This role is perfect for technically skilled professionals who are passionate about cloud computing and customer service, offering the opportunity to work with industry-leading technology while making a significant impact on AWS's global customer base.