Cloud Support Engineer - Analytics

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · AI

Description For Cloud Support Engineer - Analytics

AWS Cloud Support Engineer role offers an exciting opportunity to work with cutting-edge cloud technologies while supporting a diverse customer base. As a Cloud Support Engineer, you'll leverage your technical expertise to solve complex problems and help customers achieve their business goals. The role involves working in a follow-the-sun model during daytime hours, with no on-call requirements.

You'll be part of AWS Sales, Marketing, and Global Services (SMGS), responsible for driving revenue and growth across various customer segments. The position combines technical problem-solving, customer interaction, and continuous learning. You'll work with various AWS services, including data warehousing, streaming, and search services.

The role offers significant growth potential through comprehensive training programs, mentorship opportunities, and exposure to diverse technical challenges. AWS provides an inclusive environment that values diverse perspectives and experiences. You'll collaborate with cross-functional teams, including Technical Account Managers, Solution Architects, and Business Development Managers.

AWS emphasizes work-life harmony and provides flexible scheduling options. The team operates on various weekly schedules (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday), always during daytime hours. You'll have opportunities to expand your technical skills, develop leadership capabilities, and grow your career while working with the latest cloud technologies.

The position requires strong technical fundamentals in data warehousing, system administration, and networking, combined with excellent communication skills. Experience with cloud computing, programming languages, and AWS services is highly valued. Join a team that's dedicated to innovation, customer success, and professional growth in a supportive, diverse workplace.

Last updated a month ago

Responsibilities For Cloud Support Engineer - Analytics

  • Solve complex technical problems and identify root causes for customers
  • Provide technical support through phone, email, and live chat
  • Lead technical training sessions and mentor new hires
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Continuously learn and expand technical knowledge

Requirements For Cloud Support Engineer - Analytics

Python
Java
JavaScript
Linux
Go
  • Data warehouse fundamentals and troubleshooting experience
  • Basic System Administration and Linux troubleshooting skills
  • Fundamental networking skills
  • Good communication skills in Mandarin and intermediate English proficiency
  • Experience with streaming technologies and search services
  • Programming skills in Python, R, Ruby, Go, Java, .NET C#, or JavaScript

Benefits For Cloud Support Engineer - Analytics

Medical Insurance
Mental Health Assistance
  • Flexible work schedule
  • Comprehensive training and mentorship program
  • Career development opportunities
  • Inclusive and diverse work environment
  • Work-life harmony

Interested in this job?

Jobs Related To Amazon Cloud Support Engineer - Analytics

Systems Development Engineer, Tech Deployment & Field Support

Systems Development Engineer role at Amazon Robotics, focusing on cloud-native software solutions for robotics commissioning and testing, combining AWS expertise with automation technology.

Systems Development Engineer, Tech Deployment & Field Support

Cloud-focused Systems Development Engineer role at Amazon Robotics, developing software solutions for robotics commissioning and testing using AWS services.

Data Center Deployment Support Engineer, Infrastructure Delivery

AWS Deploy Support Engineer role focusing on infrastructure operations, network management, and data center support with emphasis on automation and scalability.

System Development Engineer, Amazon Mechatronics Sustainable Packaging (MSP)

Systems Development Engineer role at Amazon focusing on cloud infrastructure, automation, and scalable solutions for Mechatronics and Sustainable Packaging team.

Systems Development Engineer, Tech Deployment & Field Support

Systems Development Engineer position at Amazon Robotics focusing on cloud-native software solutions for robotics commissioning and testing systems.