Cloud Support Engineer (Analytics)

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a Cloud Support Engineer (Analytics), you will be at the forefront of transformational technology, assisting a global list of companies and developers taking advantage of AWS services. You'll act as a 'Cloud Ambassador' across all cloud products, helping customers get the most out of their Product and Support investment.

Key responsibilities include:

• Learning and using groundbreaking technologies
• Applying advanced troubleshooting techniques
• Interacting with leading engineers worldwide
• Partnering with AWS teams to resolve customer issues
• Providing feedback to improve AWS services
• Driving customer communication during critical events
• Working on projects to improve support processes
• Creating technical content for the developer community
• Solving complex customer problems across multiple AWS services

The role involves primarily solving customer cases through various channels (phone, email, web/live chat), applying advanced troubleshooting techniques, and diving deep into root causes. You may also coach new hires, develop training, partner with development teams, participate in hiring, write tools/scripts, and work on process improvements.

AWS offers career development opportunities, training programs, and the chance to work with cutting-edge cloud technologies. The team operates on a follow-the-sun model, with Premium Support sites located globally. Working hours may include weekends on a rotational basis.

AWS values diverse experiences and fosters an inclusive team culture through employee-led affinity groups and ongoing learning experiences. The company strives for work-life harmony and offers flexibility in its working culture.

Required Qualifications:

• Experience with streaming technologies (Kafka, Kinesis, RabbitMQ)
• Knowledge of Elastic Stack and OpenSearch APIs
• Experience in Business Analytics application support and troubleshooting
• System Administration skills with Linux and/or Windows Server
• Networking and troubleshooting expertise
• Experience with Apache Flink and Apache Spark
• Bachelor's degree in a relevant field or equivalent experience

Preferred Qualifications:

• Customer support experience
• Cloud Computing concept understanding
• Scripting/development skills in Python, R, Ruby, GO, Java, .NET, or JavaScript
• Understanding of distributed systems
• Database fundamentals and troubleshooting experience

AWS is committed to diversity and inclusion, providing equal opportunities for all qualified candidates.