Cloud Support Engineer (Analytics)

Amazon Web Services (AWS), the market leader in cloud computing, is seeking a Cloud Support Engineer to join their dynamic support team. This role puts you at the forefront of transformational technology, where you'll serve as a 'Cloud Ambassador' supporting a global customer base. The position combines technical expertise with customer service excellence, requiring skills in cloud computing, troubleshooting, and system administration.

As a Cloud Support Engineer, you'll work with cutting-edge technologies while solving complex technical challenges across multiple AWS services. Your responsibilities will range from providing advanced technical support through various channels to contributing to the AWS knowledge base through tutorials and technical documentation. The role offers significant growth opportunities, including mentoring new hires and participating in training initiatives.

The ideal candidate brings experience with streaming technologies, database management, and system administration. Knowledge of various programming languages and cloud computing concepts is highly valued. AWS operates on a follow-the-sun model, offering a hybrid work environment that balances remote flexibility with in-person collaboration.

AWS values diversity and inclusive experiences, welcoming candidates from all backgrounds. The company provides comprehensive career development resources, mentorship opportunities, and maintains a strong focus on work-life harmony. This role offers the chance to work with leading engineers worldwide while contributing to the success of AWS's global cloud platform.