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Cloud Support Engineer - Analytics

Leading technology company providing cloud services through Amazon Web Services (AWS), ranked #1 in customer service and trust.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS
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Description For Cloud Support Engineer - Analytics

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their world-class team of engineers. This role offers an exceptional opportunity to work with cutting-edge cloud technologies while supporting a global customer base. As a Cloud Support Engineer, you'll be at the forefront of cloud computing, helping customers succeed with AWS services.

The position combines technical problem-solving with customer service excellence. You'll work alongside some of the industry's best engineers, participating in a culture of operational excellence and customer-focused innovation. AWS offers comprehensive professional development opportunities, including mentoring programs with experienced engineers and regular tech talks with technology principals.

The role involves direct interaction with customers, troubleshooting complex technical issues, and contributing to the AWS knowledge base through documentation and tutorials. You'll serve as a crucial link between customers and internal AWS teams, helping shape product improvements and new features based on customer feedback.

This is an ideal position for someone with a technical background who wants to grow their career in cloud computing while making a significant impact on how companies worldwide use AWS services. The role offers exposure to a wide range of technologies and the opportunity to work with diverse technical challenges daily.

Benefits include working with innovative technologies, a collaborative team environment, well-defined career paths, and the chance to influence the direction of AWS services through direct customer feedback. Join Amazon's culture of innovation and help shape the future of cloud computing while developing your technical and professional skills.

Last updated 7 months ago

Responsibilities For Cloud Support Engineer - Analytics

  • Learn, Support, and use groundbreaking technologies
  • Interact with engineers from leading technology companies around the world
  • Engage with and solve customers technical issues via phone, chat or email
  • Apply advanced techniques to provide unique solutions to customers' individual needs
  • Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and other technical articles for the AWS customer community
  • Act as the voice of the customer for recurring issues or feature requests

Requirements For Cloud Support Engineer - Analytics

Linux
  • 1+ years of software development, or 1+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Bachelor's degree in computer science or equivalent (preferred)

Benefits For Cloud Support Engineer - Analytics

Medical Insurance
Dental Insurance
Vision Insurance
  • Mentoring programs with experienced engineers
  • Regular tech talks with technology principals
  • Well-defined career paths
  • Professional development opportunities

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