Cloud Support Engineer (Analytics)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Analytics to join their team in Bangalore, India. This role focuses on supporting AWS's analytics services including Redshift, QuickSight, Neptune, and Datazone. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, helping customers succeed with AWS services. The position involves providing technical support through multiple channels, troubleshooting complex issues, and working with cutting-edge cloud computing technologies.

The role combines hands-on technical work with customer interaction, requiring both strong analytical skills and excellent communication abilities. You'll be responsible for solving customer cases, applying advanced troubleshooting techniques, and diving deep into root cause analysis. Beyond direct support, you'll have opportunities to mentor new hires, develop training materials, and collaborate with development teams on complex issues.

AWS offers a supportive environment with emphasis on career development, including comprehensive training programs and advancement opportunities. The team operates on a follow-the-sun model, with support sites located globally. The work schedule involves afternoon shifts (1 PM to 10 PM IST), but there's no after-hours on-call or mandated overtime.

This position is ideal for technically skilled professionals who are passionate about cloud computing and customer service. You'll be working with a diverse team that values continuous learning and innovation. AWS provides a collaborative environment with employee-led affinity groups and ongoing learning experiences. The company emphasizes work-life harmony and offers flexibility as part of its working culture.

The role requires a strong technical foundation, including experience with database systems, analytics applications, and system administration. Knowledge of cloud computing concepts and scripting abilities in languages like Python, R, or Java are valuable assets. This is an excellent opportunity to build a career with the world's leading cloud platform while helping customers achieve their technical goals.