Cloud Support Engineer (Analytics)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their Analytics team in Bangalore. This role sits at the intersection of customer support and cloud technology, supporting critical AWS Analytics services including Redshift, QuickSight, Neptune, and Datazone.

As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment through various channels including phone, email, and web chat. Your day-to-day responsibilities will involve applying advanced troubleshooting techniques, providing tailored solutions, and diving deep into root cause analysis of customer issues.

The role offers significant growth opportunities, including the chance to mentor new hires, develop training materials, and collaborate with development teams on complex issues. AWS values diversity of experience and maintains a strong focus on work-life harmony, with no after-hours on-call requirements.

The ideal candidate brings 2+ years of technical experience, strong database fundamentals, and system administration skills. Knowledge of analytics, data warehousing, and cloud computing concepts is essential. Experience with programming languages like Python, Java, or similar is preferred.

AWS provides comprehensive training programs to help you succeed in your role, and promotes advancement opportunities across the organization. You'll be part of a global team that operates on a follow-the-sun model, ensuring 24/7 customer support while maintaining work-life balance.

Join AWS to be part of a team that's driving cloud innovation and helping customers achieve their business objectives. You'll work in an inclusive environment that values diverse perspectives and provides numerous opportunities for professional growth and development.