AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions for customers ranging from startups to large enterprises. You'll work in a follow-the-sun model during daytime hours, focusing on solving complex technical challenges and providing excellent customer support through various communication channels.
The role involves deep technical problem-solving, customer interaction, and continuous learning in cloud technologies. You'll be part of AWS's Support Engineering team, working with cutting-edge technologies and AI applications to enhance customer cloud experiences. Daily activities include customer communications, technical troubleshooting, and cross-functional collaboration with various AWS teams.
AWS provides comprehensive training and development opportunities, including new hire training, on-the-job training, and mentoring from technical experts. The work environment emphasizes inclusion, diversity, and equity, encouraging innovation and unique perspectives from all team members.
You'll need strong technical skills in data warehousing, system administration, and cloud computing, along with excellent communication abilities in both Mandarin and English. The role offers opportunities to grow both technically and professionally, with clear career advancement paths and the chance to work with the latest cloud technologies.
AWS values work-life harmony and provides flexible scheduling options. You'll be part of a global team that follows a follow-the-sun model, ensuring consistent customer support while maintaining reasonable work hours. The company culture strongly supports continuous learning, diversity, and professional growth, making it an ideal environment for ambitious technical professionals looking to advance their careers in cloud computing.