Cloud Support Engineer - Analytics

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS · AI

Description For Cloud Support Engineer - Analytics

AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions for customers ranging from startups to large enterprises. You'll work in a follow-the-sun model during daytime hours, focusing on solving complex technical challenges and providing excellent customer support through various communication channels.

The role involves deep technical problem-solving, customer interaction, and continuous learning in cloud technologies. You'll be part of AWS's Support Engineering team, working with cutting-edge technologies and AI applications to enhance customer cloud experiences. Daily activities include customer communications, technical troubleshooting, and cross-functional collaboration with various AWS teams.

AWS provides comprehensive training and development opportunities, including new hire training, on-the-job training, and mentoring from technical experts. The work environment emphasizes inclusion, diversity, and equity, encouraging innovation and unique perspectives from all team members.

You'll need strong technical skills in data warehousing, system administration, and cloud computing, along with excellent communication abilities in both Mandarin and English. The role offers opportunities to grow both technically and professionally, with clear career advancement paths and the chance to work with the latest cloud technologies.

AWS values work-life harmony and provides flexible scheduling options. You'll be part of a global team that follows a follow-the-sun model, ensuring consistent customer support while maintaining reasonable work hours. The company culture strongly supports continuous learning, diversity, and professional growth, making it an ideal environment for ambitious technical professionals looking to advance their careers in cloud computing.

Last updated 17 hours ago

Responsibilities For Cloud Support Engineer - Analytics

  • Solve complex technical problems and identify root causes for customers
  • Provide technical support through phone, email, and live chat
  • Lead technical training sessions and mentor new hires
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Perform troubleshooting using internal tools
  • Contribute to process improvement initiatives

Requirements For Cloud Support Engineer - Analytics

Python
Java
JavaScript
Linux
  • Data warehouse fundamentals and troubleshooting experience
  • Basic System Administration and Linux troubleshooting skills
  • Fundamental networking skills
  • Good communication skills in Mandarin and intermediate English proficiency
  • Experience with streaming technologies and search services
  • Programming skills in Python, R, Ruby, Go, Java, .NET C#, or JavaScript
  • Familiarity with AWS and cloud computing concepts

Benefits For Cloud Support Engineer - Analytics

Medical Insurance
Mental Health Assistance
  • Comprehensive training program
  • Career development opportunities
  • Mentorship programs
  • Work-life harmony
  • Inclusive and diverse work environment
  • Flexible work schedule

Interested in this job?

Jobs Related To Amazon Cloud Support Engineer - Analytics

Systems Dev Engineer II, ADC2S

AWS Systems Dev Engineer role focusing on cloud computing infrastructure and EC2 platform for government customers.

Amazon Dedicated Cloud Engineer, AWS Cross Domain Operations

Cloud Engineer position at AWS Cross Domain Operations team supporting secure cloud capabilities across classified environments for U.S. Intelligence and Defense customers.

Network Development Engineer, InterDC services

Network Development Engineer role at AWS focusing on building and maintaining inter-datacenter networks and infrastructure for Amazon's global cloud platform.

ADC Engineer, S3 ADC, S3+Glacier Unique Regions

AWS Cloud Engineer position working with S3 storage solutions for government agencies, requiring TS/SCI clearance and systems administration experience.

Systems Development Engineer, AWS Cross Domain Services

Systems Development Engineer role at AWS Cross Domain Services team, focusing on operating and scaling secure cloud services for government agencies.