Cloud Support Engineer (Analytics), Support Engineering

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer to join their dynamic team. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with AWS's comprehensive suite of services to support a global customer base. You'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment through technical support, troubleshooting, and solution architecture.

The role combines technical expertise with customer service, requiring strong skills in cloud computing, system administration, database management, and networking. You'll work with cutting-edge technologies while solving complex technical challenges across multiple AWS services. The position involves direct customer interaction through various channels, including phone, email, and web chat.

AWS offers an inclusive work environment that values diverse experiences and perspectives. The company provides comprehensive benefits, career development opportunities, and a culture that promotes work-life harmony. You'll be part of a global team operating on a follow-the-sun model, ensuring 24/7 customer support.

Key aspects of the role include technical troubleshooting, customer communication, knowledge sharing, and process improvement. You'll have opportunities to mentor others, develop training materials, and contribute to the AWS knowledge base through tutorials and technical articles. The ideal candidate should have experience in business analytics, system administration, database fundamentals, and networking, with a passion for cloud computing and customer service.

This is an excellent opportunity for someone looking to grow their career in cloud technology while working for the industry leader in cloud computing. You'll be supported by comprehensive training programs and have access to mentorship opportunities while working with some of the most innovative technologies in the industry.