Cloud Support Engineer (Analytics)

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Auckland, New ZealandWellington, New Zealand
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer (Analytics)

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer to join their dynamic team. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with AWS's comprehensive suite of services to support a global customer base. You'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment through technical support, troubleshooting, and solution architecture.

The role combines technical expertise with customer service, requiring strong skills in analytics, system administration, database management, and networking. You'll work in a follow-the-sun model, collaborating with international teams to provide 24/7 support to AWS customers. This position offers unique opportunities to work with cutting-edge cloud technologies while developing your technical and leadership skills.

AWS values diversity and promotes an inclusive culture where employees can thrive. The company offers extensive career development opportunities, including mentorship programs, training resources, and paths for advancement. You'll be part of a team that emphasizes work-life harmony and supports professional growth.

Key responsibilities include providing technical support across multiple channels, creating educational content, mentoring team members, and driving process improvements. You'll work closely with AWS engineering teams to resolve complex technical issues and contribute to the platform's evolution.

This role is ideal for someone who combines strong technical abilities with excellent communication skills and a passion for customer service. You'll be joining a company that's leading the cloud computing revolution, offering the chance to work with innovative technologies while making a significant impact on how businesses operate in the cloud.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer (Analytics)

  • Learn and use groundbreaking cloud technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to customers
  • Partner with AWS teams to reproduce and resolve customer issues
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles
  • Coach/mentor new hires
  • Develop & present training
  • Work on complex customer problems spanning multiple AWS services
  • Provide technical support through various channels (phone, email, web/chat)

Requirements For Cloud Support Engineer (Analytics)

Python
Java
JavaScript
Linux
MySQL
PostgreSQL
  • Experience in Business Analytics application support and troubleshooting
  • Experience with System Administration and Linux/Windows Server troubleshooting
  • Database fundamentals and troubleshooting experience
  • Networking and troubleshooting expertise (TCP/IP, DNS, OSI model)
  • Bachelor's degree in related field or equivalent experience
  • Understanding of Cloud Computing concepts
  • Experience in customer support environment
  • Familiar with data warehousing and ETL process
  • Scripting experience in Python, R, Ruby, GO, Java, .NET, or JavaScript

Benefits For Cloud Support Engineer (Analytics)

Medical Insurance
Dental Insurance
Vision Insurance
  • Career development opportunities
  • Comprehensive training programs
  • Inclusive work culture
  • Work-life harmony
  • Mentorship programs
  • Employee-led affinity groups
  • Ongoing learning experiences

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