Cloud Support Engineer (Analytics)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their dynamic support team. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with a global customer base using AWS services. You'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment through technical support, troubleshooting, and solution architecture.

The role combines technical expertise with customer service, requiring skills in Linux systems, database management, networking, and cloud computing. You'll work in a follow-the-sun model, collaborating with international teams to provide 24/7 support. Your responsibilities will include handling complex technical cases, creating educational content, mentoring team members, and driving process improvements.

This position offers excellent career growth opportunities, with structured training programs and the chance to work with cutting-edge cloud technologies. You'll be part of a team passionate about cloud computing and committed to delivering world-class support. The role requires a blend of technical knowledge, problem-solving abilities, and strong communication skills.

AWS provides comprehensive training and development opportunities, ensuring you stay current with the latest cloud technologies. You'll work alongside leading engineers and have the opportunity to influence AWS services through customer feedback. This role is perfect for someone who enjoys technical challenges, customer interaction, and wants to be part of shaping the future of cloud computing.