Cloud Support Engineer (Analytics)

Market leader and technology forerunner in the Cloud business, providing cloud computing services globally.
Auckland, New ZealandWellington, New Zealand
$80,000 - $120,000
Cloud
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS · Cloud
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Description For Cloud Support Engineer (Analytics)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their dynamic support team. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with a global customer base using AWS services. You'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment through technical support, troubleshooting, and solution architecture.

The role combines technical expertise with customer service, requiring skills in Linux systems, database management, networking, and cloud computing. You'll work in a follow-the-sun model, collaborating with international teams to provide 24/7 support. Your responsibilities will include handling complex technical cases, creating educational content, mentoring team members, and driving process improvements.

This position offers excellent career growth opportunities, with structured training programs and the chance to work with cutting-edge cloud technologies. You'll be part of a team passionate about cloud computing and committed to delivering world-class support. The role requires a blend of technical knowledge, problem-solving abilities, and strong communication skills.

AWS provides comprehensive training and development opportunities, ensuring you stay current with the latest cloud technologies. You'll work alongside leading engineers and have the opportunity to influence AWS services through customer feedback. This role is perfect for someone who enjoys technical challenges, customer interaction, and wants to be part of shaping the future of cloud computing.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer (Analytics)

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to customers
  • Interact with leading engineers around the world
  • Partner with AWS teams to help reproduce and resolve customer issues
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles
  • Work on critical, highly complex customer problems across multiple AWS services
  • Coach/mentor new hires
  • Develop & present training
  • Write tools/scripts to help the team

Requirements For Cloud Support Engineer (Analytics)

Linux
Python
Java
JavaScript
PostgreSQL
MySQL
  • Experience in Business Analytics application, support, and troubleshooting concepts
  • Experience with System Administration and troubleshooting with Linux and/or Microsoft Windows Server
  • Exposure to Database Fundamentals and General Troubleshooting in Relational Database Engines
  • Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls)
  • Bachelor's degree in related field OR equivalent experience
  • Understanding of Cloud Computing concepts
  • Experience in a customer support environment

Interested in this job?